Quality Assurance Management
Resume:
Kristine J. Hegglin
**** **** ***** *****, ********, CA 94506
Email: ********@*****.***
Summary
Kristine is a Techncial Writer with a strong technical background. She can
scope, schedule, and deliver projects on time and within budget. She
communicates effectively and brings cross-functional teams together. In her
career she has worked with large and small teams with increasing
responsibility. Kristine has a good understanding about business
processes, product requirements, as well as the importance of a great
customer experience for both internal and external customers.
Kristine has over 15 years experience in the software field and has been
involved in all aspects of the Software Development Life Cycle. She has
held positions in product development, quality assurance, consulting and
technical writing. She has experience with Finance, HR, EPM software, e-
commerce solutions, portal software solutions, client and server
technologies. Specially, Kristine has worked with SAP R/3, Oracle, and
PeopleSoft solutions.
*Excellent references upon request.
Technical Expertise
1. Environment: Windows, Unix (Exceed) Arbortext, Secoe Developers
Workbench, Oracle Propriety Testing, Visual SourceSafe, Documentum.
1. Programming Languages: COBOL, C
1. Quality Assurance: Test Plans, Automation, Unit and System Test,
Remedy, Various Proprietary Bug Tracking Systems
1. Microsoft Excel, Word, PowerPoint, Lotus Notes, Visio, Adobe Acrobat,
Visio, Corel Draw, Paint Shop Pro, Microsoft Access, Outlook
1. Databases: Access, MS SQL Server
1. Enterprise Applications: Oracle Applications, SAP, PeopleSoft
1. Authoring Tools: XML, HTML, Epic Editor, Word
PROFESSIONAL EXPERIENCE
Independent Consultant, Danville, CA
2/09 - present
Consulting and Web Development
Owner - Consultant
Developed web sites for a number of local businesses.
1. Initial design and architecture
1. Development including shopping cart
1. Intranet interface to manage web site inventory
1. Ongoing maintenance and updates
Tools used: HTML
Oracle, Pleasanton, CA 10/08 - 02/09
Technical Writer - Consultant/Contractor
I wrote documentation for a new Oracle Financials security service.
1. Worked closely with development team on functional and technical
design documents
1. Collaborated with development team for technically accurate documents
1. Wrote documentation in XML using Oracle developed Style Guide
Tools used: XML, Lotus Notes, Word, Excel, Oracle Financial Applications.
JPMorgan Xign, Pleasanton, CA.
3/08 - 8/08
Technical Writer - Consultant/Contractor
I developed initial documentation for JPMorgan Xign Order-to-Pay on-demand
service. I was the first and only technical writer at Xign which enabled
me to develop processes and procedures as well as road maps for future
documentation.
4. Worked with marketing to define requirements
4. Collaborated with engineering team for technically accurate documents
4. Wrote Style Guide, Product Handbook, and Implementation Guide
4. Developed processes and procedures for technical documents
4. Interfaced with JP Morgan Chase to define style guide
Tools used: VSS, Word, Adobe Acrobat.
Independent Consultant, Danville, CA
3/04 - present
Consulting and Web Development
Owner - Consultant
Developed web sites for a number of local businesses.
2. Initial design and architecture
2. Development including shopping cart
2. Intranet interface to manage web site inventory
2. Ongoing maintenance and updates
Tools used: HTML
PeopleSoft, Pleasanton, CA.
10/98 - 3/04
Products and Technology / Enterprise Performance Management / Financial
Management Services Senior Technical Writer
I worked in the Enterprise Performance Management and Financial Management
Services groups as a Technical Writer. I've worked on the following
PeopleSoft products: Enterprise Warehouse, General Ledger, Payroll,
Budgets, Commitment Control, Payables, Supplier Rating System, Project
Portfolio Management, and Activity-Based Management.
2. Wrote numerous published PeopleBooks throughout my career at
PeopleSoft.
2. Gained technical and functional knowledge and understanding of most of
the PeopleSoft Financial and Enterprise Performance Management
products.
2. Developed documentation books in print and online.
2. Worked with development teams, strategy, global support, testing,
production, editorial, and language engineering.
Tools used: XML, PowerPoint, Word, Excel, PeopleSoft Applications, Visio,
Corel Draw, Documentum, Arbortext.
Oracle / Redwood Shores, CA.
6/97 - 10//98
Oracle Financials Consultant
I gained knowledge of the entire suite of Oracle Financials by first
working with development teams to understand the functional and technical
workings of the products. I then assisted customers with financial system
related issues. I also worked with customers to diagnose and effectively
solve problems.
1. Improved customer relations by working with Oracle clientele to solve
problems.
1. Decreased support personnel issues by gaining a technical and
functional knowledge of Oracle Financial applications to assist
customers.
1. Provided technical and functional consulting sales support to sales
people.
Tools used: Test Plans, Automation, Unit and System Test, Remedy, Various
Proprietary Bug Tracking Systems, Unix
Andersen Consulting / San Francisco, CA.
12/95 - 6/97
SAP Computer Consultant
I was selected out of thousands of people to train as an SAP consultant for
Andersen Consulting. I spent time all over the United States training and
learning about SAP. I then assisted customer's world wide on installation,
upgrading, and running their SAP system.
COBOL Programmer
I wrote Utility and Security programs for Pacific Bell's Broad Band
project. I also performed unit testing, system testing and regression
tests.
Tools used: SAP, Test Plans, Automation, Unit and System Test, Remedy,
Various Proprietary Bug Tracking Systems, COBOL, C.
California Polytechnic State University / San Luis Obispo, CA.
12/94-12/95
Graduate Assistant for Industrial Technology
I assisted in teaching undergraduate courses and organized Industrial
Technology committees.
EDUCATION
Master of Arts Degree in Industrial Technology and Management
California Polytechnic State University, San Luis Obispo, 1995
Bachelor of Science Degree in Agriculture Science
California Polytechnic State University, San Luis Obispo, 1993
Affiliations
STC - Society for Technical Communication (East Bay)
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