Customer Service Electrical
Resume:
Jason Bonner
Shreveport, Louisiana 71108
***********@*****.***
Objective To obtain an entry level business position that will allow me to
utilize and develop my skills and education to benefit and grow with the
organization.
Summary of Qualifications
. Technology skills including Window Office 95-Vista TPW: 50
. Excellent technical and customer service skills
. Excellent communication and interpersonal skills
. Detailed oriented with strong analytical and problem solving skills
Education
Louisiana State University in Shreveport, Shreveport, LA
Bachelor of Science in General Business Administration
December 2009
Experience
Comcast, Shreveport, LA
Communication Technician, May 2008 - present
. Install and trouble shoot cable within customer's homes and utility
poles
. Survey potential sites for new construction of cable distribution
system
. Assess customer situations to identify short term and long term needs
and provide excellent customer service at all times to customers
AEP SWEPCO, Shreveport, LA
Line Mechanic, August 2007 - March 2008
. Construction of electrical distribution system
. Maintained electrical lines and equipment related
. Responded to outage situations to restore service
AEP, Shreveport, LA
Customer Service Associate, July 2005- August 2007
. Managed an average of 100 inbound customer relation's inquiries daily
. Handled a series of customer account adjustments including: payments,
record updates, and changes in service
. Insured proper data entry processes in accordance to company
procedural guidelines
Academic Honors
. Dean's List, 2007, 2008, 2009
. Chancellor's List 2009
References
Mary Warlick
Customer Service Supervisor
American Electric Power
Shreveport, LA
Phone: 318-***-****
Brian Racouillat
Technical Supervisor
Comcast Cable
Shreveport, LA
Phone: 318-***-****
Contact this candidate