Human Resources Training

CARLETHIA COLLIER

**** ********* **

Wk: 770-***-****

Lawrenceville, GA 30044

Hm: 678-***-****

Email: ********@***********.***

Human Resources Professional

. Exceptional customer services communication, and interpersonal skills;

established and maintained positive rapport with staff, customers/clients

and business professionals.

. Six years experience in Military Personnel and Benefits.

. Experience interviewing, recruiting and job placement.

. Excellent organizational, time management, problem solving and team

building abilities.

. Experienced in analyzing problems, work performance, suggestions, and

complaints by listening, observing, gathering, organizing and

interpreting information.

. Conduct Weekly Workshops to audiences of 40+

. Advanced Computer Skills (Microsoft Office Suite)

Education

Master of Science Human Resource Management 5/2000

Troy State University

Bachelor of Science Food and Resource Economics 4/1994

University of Florida

Professional Experience

CORVEL CORPORATION

05/2002-Present

Senior Career Advisor

Review clients for eligibility for the Workforce Investment Act training

program. Conduct workshops on resume preparation and interview techniques.

Facilitate weekly orientations; prepare request for training funds

proposals and issue vouchers to training facilities. Prepare monthly

reports as required. Update time sheets and payroll information for 3

career advisors. Review social security cards and drivers' licenses and

other delicate information for eligibility Call applicants for approval

or denial for the program and handle conflict cases. Document funding

allocations for dislocated workers and low-income families. Manage a

caseload of approximately 60 students. Serve as a liaison with the

Department of Labor for referrals to the program. Work with educational

institutions to follow status of students approved for the program. Also,

administer assessments, maintain an accurate database, review resumes and

make job referrals.

GEORGIA DEPARTMENT OF LABOR

10/2001-05/2002

DOL Services Specialist

Conduct interviews with job, program or unemployment insurance applicants

to obtain all necessary information to provide employment assistance,

assessment, referrals, training assistance and process unemployment

insurance claims in a career center. Maintain an accurate internal computer

system. Processed interstate claims. Verified employment and set up

predetermination hearings for eligibility. Developed and maintained

cooperative relationships with employers. Provided employers with labor

market information and recruitment services.

DEPT. OF HUMAN RESOURCES, CHILD SUPPORT ENFORCEMENT

09/1998-09/2001

Enforcement Agent

Primary duties included enforcing a caseload of approximately 800+

cases, Scheduled 15 cases for court monthly,

processed warrant orders, calculated overdue payments, reversed

payments on accounts, completed income deduction

orders, handled accounting problems, set up paternity testing and

established new cases. Suspended drivers' licenses

and mailed overdue account letters.

DEPT. OF HUMAN RESOURCES, FAMILY AND CHILDREN SERVICES

09/1996-09/1998

Caseworker

Primary duties included interviewing clients to determine their eligibility

for TANF, FOOD STAMPS, and MEDICAID programs. Maintained a caseload of

approximately 400+ cases, completed monthly reviews for eligibility, and

maintained an accurate database. Required an intensive knowledge of

government policies and procedures.

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