Project Manager Customer Service

TaLonda M. Robinson

**** *. ***** *** • Muskegon, MI 49442 • 231-***-**** • ***********@*****.***

HUMAN RESOURCE/PERSONNEL SUMMARY:

Payroll Office Administration Recruitment & Performance Employment Law:

Administration Retention Management EEO/FMLA/ADA/FLSA

On Boarding Records Management HRIS Technologies Policy & Procedures Labor Relations

PROFESSIONAL EXPERIENCE

HUMAN RESOURCE/PERSONNEL SKILLS

Facilitate recruitment process: attend job/career fairs, meet & greet, screen resumes

Conduct criminal history/background and reference checks

Administration of selection process: proctor tests, coordinate panels and conduct interviews

Lead on boarding process: drug & alcohol screens; new hire orientation; create & issue I.D. badges

Process status changes for hiring, firing, disciplinary action, leaves of absence, and pay grades

Personnel records manager for 280 full/part time employees and interns; archive as needed

Accountable for internal and external postings for position vacancies

Responsible for correspondences, documents, reports, agenda and minutes

Assist in policy and procedure updating

Assist in updating and revising job descriptions

Assist with development of staff newsletters

Assist municipalities with classification and pay studies

Prepare, collect and review performance appraisals

Negotiated clerical contracts, handled disputes and grievances.

FINANCE

Responsible for account payables/receivables, procurement card activity and reporting

Maintained departmental general budget and grant funds

Payroll recordkeeping for 100+ employees, including compensatory time

Loan portfolio manager including monitoring insurance and property tax updates

Federal program project manager for Housing and Urban Development financial reporting.

COMPUTER SKILLS

MS OFFICE PROFESSIONAL SOFTWARE: WORD, EXCEL, ACCESS, POWERPOINT, OUTLOOK, PUBLISHER

LEADERSHIP & COMMUNITY

United Way of West Michigan, City of Muskegon Senior Administrator, Muskegon, MI

Labor Management Committee, City of Muskegon Event Coordinator, Muskegon, MI

Citizen’s District Counsel, City of Muskegon Sheldon Park Neighborhood Association, Muskegon MI

EDUCATION

BAKER COLLEGE Muskegon, MI BAKER COLLEGE – Muskegon, MI

Associates of Business Management Bachelor of Business Administration (one course to finish)

Concentration: Human Resource Management

EMPLOYMENT HISTORY

CITY OF MUSKEGON – 933 Terrace St., Muskegon, MI 49440 231-***-****

2007 – 2009 Civil Service Personnel Administrative Secretary

2005 – 2007 Police Administrative Secretary

1999 – 2005 Customer Service Representative II/Finance Clerk

1996 – 1999 Account/Police Clerk

MC AULEY PLACE – 1380 E. Sherman Blvd, Muskegon, MI 49442 231-***-****

March 2002 – June 2002 Human Resource Internship

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