Manager Human Resources
Resume:
Dolores Ross
Hasbrouck Heights, NJ 07604
Cell: 201-***-****
Email: ******@*******.***
A diversified Human Resource professional with 20 years of retail
experience, specifically focused on Employee Relations, Client Support and
Counseling, Staffing, Succession Planning/Talent Management and Legal
Compliance.
EXPERIENCE:
Toys R Us, Inc. Sept. 2006-Present
Regional Human Resource Manager, Toys R Us Feb. 2009-
Present
Regional Human Resource Manager, Babies R Us Sept. 2006-
Jan. 2009
. Direct Human Resource support for 27 Toys R Us/Babies R Us retail
locations and 10 Mall based Seasonal locations, covering Northern and
Central NJ, including 3 District Managers, 37 Store Managers and 900+
Non-exempt employees.
. Manage change process during Companywide integration of Babies R Us
and Toys R Us to ensure a seamless transition for all areas of
responsibility.
. Manage and facilitate all performance management related processes,
including Coaching, Development, Corrective Action and Termination.
. Recruit and support staffing efforts on the Exempt Level to meet all
Manpower needs.
. Facilitate and coordinate all Succession Planning meetings to ensure
bench strength exists for all store locations.
. Disseminate and interpret all Employee Engagement Survey results and
assist with the creation of action plans for store morale impact and
improvement.
. Facilitate Company training programs and initiatives during
Regional/Executive meetings.
. Manage all employee related issues for both Exempt and Non-exempt
employees.
. Handle employee complaints and ensure that all concerns are responded
to in a timely, effective manner.
. Conduct employee investigations, i.e., Workplace Violence, Hostile
Work Environment or Harassment investigations, and facilitate
effective, timely resolution.
. Oversee all Reduction in Force initiatives, including legal review
compliance, adverse impact analysis and plan implementation.
. Conduct proactive Human Resource assessments in all store locations to
ensure Federal and State law compliance.
. Manage all Wage Management plans including promotional matrix across
client and employee groups.
. Partner with Legal Counsel on all issues that may expose the Company
to legal action and to assess risk of decisions.
. Participate and respond to any Department of Labor and related audits.
. Support and partner with the Loss Prevention management on all
dishonest employee issues and determine appropriate action.
Linens N Things, Inc. Jan. 2000-
Aug.2006
Regional Human Resources Manager
. Directed HR Support for 2000+ retail employees (58 stores) in the
Northeast Region.
. Oversaw all manpower planning, wage management, performance
management, coaching/counseling, performance improvement plans, policy
interpretation, and corrective action/terminations.
. Supported and served as a business partner to Regional Vice President
to ensure proactive succession planning, people development and bench
strength management.
. Supported 7 District Manager regarding all aspects of HR and planning.
. Supervised HR Generalist and Regional Recruiter to ensure effective HR
and staffing support.
. Accountable for Management and employee retention.
. Facilitated people development training sessions, including High
Altitude Training programs and Skill Evaluation assessments.
. Responsible for HR Compliance, including I-9s, Minor Violations, HRIS
integrity and reviews.
. Conducted employee "pulse" checks and investigations when needed.
. Facilitated Annual Performance Appraisal process for the Exempt
population, as well as the Common Review process for the Non-Exempt
employees.
Dolores Ross, Page 2, Linens N Things continued-
. Partnered with Legal Counsel on all legal/litigation issues and
assisted with drafting positions statements to minimize Company legal
exposure.
. Responsible for ensure all Company Handbooks were updated and
compliant with Federal and State laws to protect both the Employees
and the Company.
. Handled special projects as needed.
J.Crew Operating Corp. Jan. 1996-
Nov.1999
Associate Director, Human Resources Feb.
1999-Nov. 1999
Manager, Human Resources Jan. 1996-Jan
1999
. Directed Human Resource support for 5000+ Corporate and Retail/Factory
Associates (120+store locations).
. Oversaw all management coaching/counseling performance management,
policy interpretation, corrective action/termination, reduction in
force, and assess organizational development needs and provide input
in action planning.
. Managed all immigration support and manage relocation
policies/process.
. Composed all company policy/procedure communication, including:
Company Policy and Procedure Manual, Company Recruiting Manual,
Corporate Code of Ethics, and Sexual and General Harassment Policies.
. Analyzed and interpreted HR statistical information and exit interview
feedback for action planning and appropriate follow-up.
. Planned and conducted new hire orientation program.
. Liaison to outside vendors and to corporate legal counsel.
. Planned and organized all motivational activities and communications.
. Assisted in HR budget planning activities.
. Coordinated HR special projects as needed.
Macy's East, Inc. Aug.1983-Nov.
1994
Associate Human Resources Manager Sept. 1991-
Nov. 1994
Training Manager Feb. 1991-Aug.
1991
Employment Manager Jan. 1990-
Jan. 1991
. Recruited, interviewed and hired Non-exempt employees.
. Counseled Manager and staff on performance related issues
. Developed and interpreted Company policies
. Ensured compliance with all governmental employment policies
. Initiate performance reviews and follow-up
. Tracked and analyzed statistical information, i.e., turnover, open
positions, compensation demographics
. Assessed training needs and programs for Exempt and Non-exempt staff.
. Implemented training/service policies and procedures.
. Responsible for 15 Store areas, approximately 350 employees
. Supervised staff of 3.
Education
Kean University, Union, NJ
Bachelor of Science, Management/Marketing
Computer Skills
MS Word, Excel, PowerPoint, HRIS PeopleSoft, Email, Internet
Contact this candidate