Customer Service Human Resources

Christina Perez

***** ** ** *******

Miami, Florida 33176

Phone: 305-***-**** E mail: **********@*****.***

Profile:

A current graduate student pursuing a Master’s degree in Human Resource Management at Nova

Southeastern University. A highly motivated team player eager to obtain a wide array of

experience in Human Resources. Currently has experience in recruitment, employee orientation,

evaluation, and training.

Education:

2009 Present Nova Southeastern University

Ft. Lauderdale, FL

Degree: Pursuing a Master’s in Human Resource Management

Expected Graduation Date: September 2010

Will begin studying for PHR certification after graduation

2004 – 2008 Florida State University

Tallahassee, FL

Degree: Bachelor of Science in Psychology

Minor: Family and Child Sciences

Research: Directed Individual Study in Social Psychology with Dr. Jon Maner

Professional Experience:

2010 Present Avionica, Inc Miami, FL

Human Resources Assistant

Recruitment (sorting, screening, and selection), Create and update job descriptions, create and

update human resources forms, conduct reference and background checks, coordinate

interviews, assist employees with any payroll or benefit questions, conduct new hire orientation,

asset tracking; Report to the Director of Finance/HR; Experience using PayChex and ADP (HR)

2008 – 2009 Comprehensive Medical Staffing, Inc Miami, FL

Human Resources Generalist

Maintained Human Resources files, forms, documentation and information in accordance with

company policies and procedures as well as federal, state and local laws and regulations; tracked

healthcare professionals credentials, recruitment, maintained referral program, pre screening and

AHCA background checks, coordinated interviews, employee relations, administered CEU exams,

new hire orientation, training, staffed hospitals, benefits administration, workers compensation

cases, job evaluations, payroll, safety to include OSHA, and created weekly and monthly reports;

Reported to the President of CMS,Inc.

2006 2008

Myers and Fuller, PA Tallahassee, FL

Receptionist/Data Entry/Clerical

Maintained legal files, answered the phones, bates numbering, supervised runners, trained the

new runners, organized the office, copying, data entry, correspondence, assisted attorneys and

paralegals with their work

2005 2006

Oppenheim Research

Tallahassee, FL

Telephone Interviewer

Conducted customer service calls and surveys for the government and various companies

(Employee of the Month)

Skills:

Excel,Word,PowerPoint,Outlook,Lotus Notes,DataFlex,ShiftWise Staffing Software, SharePoint

Well organized and proficient with details

Excellent interpersonal, customer service and team skills

Able to show discretion with confidential matters

A quick learner

Highly motivated to learn new and challenging skills

Honors/Associations:

Society for Human Resource Management

National Scholars Honor Society

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