Customer Service Sales

Tammi DeShields-Hall

** ********* ***** ( GREENVILLE, S.C. 29605 ( 864-***-**** (

********@*****.***

Master Planner

More than 10 years experience in inventory management, material

requirements planning and production management in manufacturing

facilities.

Over 6 years experience in master scheduling, purchasing and vendor

management.

Well organized, detail oriented, accurate and self motivated, with strong

customer service skills.

Skills

MASTER SCHEDULING Routings Negotiation Skills

Inventory Management Engineering Change Requests Training & Development

Purchasing Customer Service Product Launches

Supply Chain Bill of Materials Obsolescence

Expediting Bill of Ladings Lean Manufacturing

Work Center Scheduling Shipping/Receiving Experience MRP II

Offloading Microsoft Office (Word,

Forecasting AS400 Excel)

SAP Mfg. Super User Logisitcs

Professional Experience

TIMKEN/KOYO BEARINGS/JTEKT, PIEDMONT, SC

Provides needle roller bearings to the automotive, aerospace and military

sectors.

Master Planner, 2007 to Present

Key Results:

> Establish the Master Production schedule by taking into account the

forecast, the production plan, and other important considerations such

as backlog, availability of raw material, availability of capacity and

management policies and goals.

> Monitors the master schedule daily to ensure it continually meets

customer service goals, inventory levels, production efficiency and

capacity objectives.

> Hold daily meetings with the production supervisors and upper level

management in order to review the Master schedule against the actual

production floor activity to ensure compliance to schedule and to

revise the schedule if necessary.

> Interact with Customer Service to provide timely and accurate

information on product availability, schedule changes, general

inquiries and all similar communication.

> Monitor and track Production Capacity. Reset the standard when

capacity exceeds standard.

> Ensures all orders are shipped on time and in compliance with customer

specifications.

> Ensures the MRP system is kept up to date and exceptions are answered

weekly.

> Proxy for Materials Manager.

Draexlmaier Automotive, Duncan, S.C.

Manufacturer of high end automotive interiors.

Routings Administrator/Engineering

Change Coordinator, 2006 to 2007

Key Results:

> Collects and disseminates accurate and efficient data and plant

routings per project to implement changes as needed via established

procedures.

> Ensures quality inspections are in compliance with engineering

parameters.

> Coordinate with Process Development and Engineering during all

construction phases from start-up through project completion to ensure

routings are correct.

> Work closely with Finance department to ensure proper invoicing for

products.

> Responsible for documenting product creation and change orders, part

number request and modifications of Bill of Materials & manufacturing

routings.

> Attend product team meetings and provide input and ideas to help reach

team goals.

Arvato Services, Duncan, SC

Manufacturer and distributor of computer and tax software.

Buyer, 2005 to 2006

Key Results:

> Manage the daily operation and production coordination to ensure

appropriate schedules are met in a timely manner.

> Manage MRP for assigned components and products for the direct-to-

consumer products.

> Utilize SAP R/3 and Excel to manage purchasing requirements.

> Set up material masters and bill of materials (BOMs) for new SKUs in

SAP.

> Act on Engineering Change Orders (ECO) from the client through

maintenance of the material masters, revision of the BOM and

purchasing new/revised product for top level builds.

> Purchase printed items, corrugate, CD replication, packaging and other

miscellaneous materials based on customer forecast and demand as well

as manufacturing needs in an efficient manner to minimize risk, reduce

cost and eliminate waste, in accordance with all applicable laws,

regulations and policies.

> Manage open purchase order report to ensure all products are in when

needed for fulfillment builds.

> Communicate delivery and/or product issues to prevent delays on the

production floor.

> Work with clients to provide quotes, product information, and stock

information and communicate any concerns in forecast or product

quality.

> Manage new product launch dates and review open order reports to

ensure that all components and finished product is in stock for

initial product builds and first customer ship dates.

> Provide client with first articles of new product to ensure all

components meet quality standards and that kits are built to client

specifications.

> Secured new product quotes during new product launches.

> Trained and certified as an ISO 9001 International Standard Internal

Auditor.

Bosch Rexroth, Fountain Inn, SC

Manufacturer and distributor of industrial pumps and hydraulic motors.

Buyer, Aftermarket Sales 2002 to 2004

Key Results:

> Handles inbound customer inquiries and process sales. Also, follow up

with customers on upcoming needs for parts.

> Procured materials for the Aftermarket Sales group.

> Worked closely with the shipping group in Germany to ensure that parts

arrived in the US in a timely manner.

> Responsible for setting up intra-company shipments from Germany. Also,

responsible for arranging other modes of transport for purchased items

(air, truck, etc.)

> Estimates date of delivery to customer, based on knowledge of

production and delivery schedules.

> Receives, interprets and processes customer orders for equipment.

> Follows up with the customer regarding order status by tracking orders

through the delivery process using database reports and

interdepartmental communication (i.e. with accounting, shipping and

customer service).

> Work closely with the Credit Dept. to understand credit concerns and

financing methods.

> Assisted in resolving inventory errors and issues and managing and

identifying slow moving and obsolete inventory.

> Provided customer, product and technical support for major accounts

nationwide.

Hartness International, Greenville, SC

Manufacturer and distributor of industrial packaging machinery.

Buyer/Senior Planner, 1994 to 2002 Master

Planner, 2004 to 2005

> Established and maintained the Master Production schedule by taking

into account the forecast, the production plan, and other important

considerations such as backlog, availability of raw material,

availability of capacity and management policies and goals

> Directed the sourcing and the purchase of raw materials, components,

finished goods and services consistent with quality, delivery and cost

metrics and managed vendors and provided contract negotiations.

> Worked with customs to ensure proper paper work was with overseas

shipments. Responsible for arranging transportation for US and

International shipments.

> Controlled material flow through the shop and maintained and managed

workstation priorities, paperwork flow, scheduling, and quality

control rework.

> Established workstation measurements and determined workstation

capacity.

> Prepared procedures to ready workstations for implementation of Lean

Manufacturing discipline.

> Planned new product phase-ins and product retirements, scheduling

daily production requirements for the following areas: Welding,

Fabrication, Lasers and Injection Molding.

> Established production schedule from demand load MRP II that

effectively utilized production strategies and maintained a high level

of on-time customer delivery performance.

> Provided capacity requirements and schedule attainment reports to

management while coordinating the implementation of machinery changes.

> Provided expediting and offloading support as needed for short lead

time items.

> Provided a leadership role in the coordination of all activities that

were driven and impacted by production requirements.

> Communicated with the Sales Department on a daily basis to ensure

proper information was entered into the schedule and that requested

due dates were feasible and met.

Education & Certifications

SOUTHERN WESLEYAN UNIVERSITY, GREENVILLE, SC

Bachelor of Science in Business Administration, Current Student-Graduate

2011

Greenville Technical College/University Transfer, Greenville, SC

2004-2007

Southside High School, Greenville, SC

High School Diploma, 1991

Of Note

PROFESSIONAL DEVELOPMENT:

HAZMAT Training (Yearly Basis)

1998-2010

OSHA Training (Yearly Basis)

1998-2010

Internal Auditor/ISO 9001 Standards Training

2006

World Class Manufacturing Principles

2005

Lean Master Principles

2004

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