Human Resources Customer Service

Norman Chase,PHR

**** ****** **. *******, ** ****1

309-***-****, ***********@********.**

Proficient all-around practitioner with demonstrated ability to be an

effective business partner by understanding strategic organizational needs

and provide senior level support to achieve business objectives. Certified

human resource professional utilizing business acumen, multicultural

experience, integrity, and acuity to build collaborative relationships.

. Extensive and diverse background including operations management, labor

and employee relations, training, motivation, team building,

organizational development, workers compensation, payroll, recruiting and

retention, behavioral Interviewing. Also including Visa/Green Card

application process.

. Solid business acumen including project management, budgeting, cost

controls and general accounting.

. Comprehensive experience in start-up operations, international business,

and strategic planning in dynamic customer-focused environments.

. Experience managing direct reports and through influential relationships

across disperse geographical locations.

Professional Experience

Sodexo USA

2005 - Present

Education Market Human Resource Specialist

2009-Present

Market encompasses 3 Divisions, 15 Human Resources Directors, Director of

HR Administration, and VP of HR supporting over 80,000 employees. Provide

Director of HR administration & VP of Human resources with relevant HR

statistical information and analysis and general support for the

administration of HR programs for entire North American Market.

. Accountable for providing functional expertise to the market by providing

guidance to field regarding compliance with company policy, state and

federal regulations.

. Champion and lead the communication and proper use in the consistent

application of HR policies and practices, and act as a resource for HR

Directors regarding Division HR programs

. Reduced company's liability by creating and conducting ad-hoc research

and analysis on position classifications, labor and wage trends.

Region Human Resource Specialist - National Office, Gaithersburg, MD

2006-2009

Region encompasses 120 accounts with approximately 6500 hourly and 400

managerial/salaried staff.

. First point-of-contact for regions human resources issues. Partnered with

unit managers and district managers on all aspects of employee and labor

relations, payroll, progressive discipline, performance development, and

recruiting.

. Facilitator during a companywide conversion from 2 separate legacy

HR/payroll systems to new platform (ADP Enterprise HR V4). Reconciled

over $30k in uncategorized payroll discrepancies.

. Assisted with rollout of initiatives and training including: managerial

skill-sets, leadership development, diversity, mentoring and safety. Co-

developed/facilitated mentor program that included regions executive

leadership.

Director of Operations -

2005-2006

6 reporting managers and a staff of 150 with revenues of $4 million.

. Directed budgeting, forecasting, marketing, management & staff

development.

. Initiated complete review of unit budget and assisted with weekly and

quarterly labor and financial analysis and reporting. Achieved 165%

turnaround on bottom line results.

Independent Business Consultant, Bloomington, IL

2004 - 2006

During graduate studies and afterwards, instrumental in providing

businesses with effective operational feedback by utilizing expertise in

competitive analysis and strategic planning.

. Key facilitator in the redesign process for a wine retailer.

. Provided business plan for niche tea shop.

. Conducted market analysis and entry strategy for retail fashion designer.

Illinois State University, Normal, IL

2000 - 2003

Campus Dining, Unit Manager

. Successfully cultivated relationships that re-established operations in

key competitors area.

. Recognized with project development award from University for

spearheading the design of a signature retail venue, including writing

policies and procedures for business operations.

. Collaborated to analyze and adjust labor in venues, reducing staff hours

by 4%.

Early Career

Hatter's Tea & Dessert Bar, Bloomington, IL

Founder/Operator

Launched start-up bakery caf that included retail, catering and wholesale

accounts and achieved annual growth of 25%. Held full responsibility,

accountability and decision-making authority for all operational functions.

Grew business in highly competitive market conditions.

Wyndham Hotels, Bloomington, MN

Food & Beverage Director

Successfully lead department of 3 junior managers, 60 employees and $1.8

million in revenue. Trained and mentored 2 'Managers in Development'.

Certified Trainer conducting workshops in customer service, leadership,

empowerment, and corporate standards.

Marriott International, Bloomington, IL

Retail & Catering Manager

EuroDisney SCA, Hotel New York, Paris, France

Guest Services Supervisor, Opening crew-member.

Education

. Master of Business Administration, Emphasis on Entrepreneurship

Oxford Brookes University, Oxford, England, UK

** Association of MBA Accreditation

. Bachelors of Science, Management, Johnson & Wales University, Charleston,

SC

** Cum Laude

. Human Resource Management Certificate, George Mason University, Fairfax,

VA

Professional Training

. Finished numerous seminars in change management, team leadership,

diversity, harassment, mentoring, training, HIPPA, SOX compliance,

ethics. Certified ServSafe Instructor/proctor.

. Proficient with Windows Office, Publisher, PowerPoint, SPSS, ADP and

payroll programs.

Professional Memberships

. Society for Human Resources Management

. Association of MBAs

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