Service Engineering

Jerry S Fletcher

*** ******** ***** . ****, ***** Carolina 27502 . C: 704-***-****

. Email: *****.********@*****.***

PROFILE

Exceptional cost reduction and process improvement skills acquired during 5

years of experience with conducting time studies, developing methods to

reduce time, and increase efficiencies; cost justifying projects for

improvement, and plotting trends to predict potential opportunities.

Possess the ability to work in a fast paced environment with multiple

projects and perform tasks efficiently. Extremely organized, pay careful

attention to detail, truly ambitious with remarkable interpersonal and

leadership skills.

PROFESSIONAL EXPERIENCE

United Parcel Service. - Charlotte, NC

2006 to Present

District Building & Facility Coordinator

Conduct monthly District meetings to present process improving projects

with representatives from Plant Engineering, Finance, Industrial

Engineering and District Managers. Create financial analysis to determine

project potential pay back rates and develop other alternatives to provide

a range of options. Gather sample data during the ideal production month to

predict volume trends 10 years out and develop plans for centers that are

beyond capacity.

( Work with Plant Engineering and Business managers to ensure projects

are executed correctly

( Develop improved methods and train employees to guarantee process

effectiveness

( Maintain over 20 facilities ensuring each are properly equipped based

on volume needs and constraints

( Continually creating solutions with cost justification that would

improve production, quality and reduce cost

( Collaborate with other IE functions to complete major operation

improvements and new method training

( Gather real-time data to develop trends for future planning and

development

United Parcel Service - Charlotte, NC

2006 to Present District Vehicle Management System Coordinator

Control and manage all package vehicles in the West Carolina District.

Study volume trends to predict driver levels in each facility to ensure

enough vehicles are provided to match delivery demands. Work with

Automotive Department to maintain a 4.5% spare rate with total inventory to

minimize the cost of renting due to number of repairs. Work with Business

Managers and Automotive to organize vehicle transfers within the District

to reduce cost, miles, and shortage of resources.

( Manage vehicle needs across the West Carolina District

( Collect data to predict vehicle needs to ensure we have the right

equipment for the job

( Order new Package cars for the next year based off trends, vehicle

levels and location needs

( Monitor Automotive to limit number of out of service vehicles per

location to avoid car shortage

( Responsible for controlling car rental costs during peak season

volume due to shortage of vehicles

United Parcel Service. - Charlotte, NC

2005 to 2006

District Time Study Observer

Conducted time study observations with UPS drivers to gather essential data

used to generate accurate time allowances for each route. The allowance is

used to verify the amount of time needed for the workload and area.

( Provided accurate allowances for the West Carolina District to

improve volume dispatched

( Improved driver performance by demonstrating approved methods for

package handling

( Developed necessary time allowances for certain routes with

unavoidable delays to improve future planning

( Advised Business Managers on ways to improve driver's pick-up and

delivery time to increase productivity

Computer Skills

MapPoint . AutoCad . SQL . Microsoft Office Suite . Windows 95 to

Vista . Internet

EDUCATION & TRAINING

Bachelor of Science in Industrial Engineering, Graduation December 2004

North Carolina State University, Raleigh, NC

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