Customer Service Sales

David M. McClay

*** ****** ****** + Naugatuck, CT 06770 +203-***-**** cell/632-5312 home

+ ***********@*****.***

~Results-Oriented Customer Service Professional~

Well-organized and adept at multi-tasking, prioritizing and goal setting.

Skilled troubleshooter when it comes to identifying and solving problems.

Excellent customer service and listening aptitude. Overall outstanding

communication skills. Team player who easily establishes rapport, trust,

and loyalty with external and internal

customers. Computer skills: Microsoft Word, Excel, PowerPoint, Adobe

Illustrator and Internet.

CORE SKILLS

Office Support

Correspondence

Record Keeping

Customer Service

Research

Event Planning

Sales Support

Staff Management

Public Relations

EMPLOYMENT HISTORY

VERIZON WIRELESS, WALLINGFORD, CT

2008-2009

Customer Service Specialist

. Processed customer billing and credit

. Responded to technical issues with wireless service

FEDEX/KINKO'S, BRANFORD, CT

2006-2008

Senior Customer Consultant

. Assisted customers with printing projects

. Rang cash register sales and oversaw store operations in absence of

manager

MEYERS SUPPLY, NAUGATUCK, CT

1989-2006

Route Sales Merchandiser

. Developed sales promotions

. Delivered product to grocery and convenience stores

. Created and setup visual displays in order to maximize profits

MILITARY SERVICE

UNITED STATES NAVY, Honorable Discharge

Education

KAPLAN UNIVERSITY, Fort Lauderdale, FL, Current Health Sciences Major

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