Customer Service Human Resources
Resume:
MIGUEL SEPULVEDA
P.O. Box ******
Miami, Florida 33265
************@***.***
April 26, 2010
To Whom It May Concern:
I have read with interest your posting for Human Resources, and I am
confident I meet your qualifications. I have over 14 years of experience
in the human resources and employee relations fields, and have a keen eye
for process improvement and problem solving.
For more than 10 years, I have managed the human resource office of a
pharmaceutical company, having the opportunity to work in different
manufacturing plants within the same complex and implement policies and
system according to their particular needs. Throughout my career, I have
always focused on delivering the highest levels of management and customer
service as part of the business team with the ability to identify with
employees at all levels in the organization. As a hands-on manager, I have
always focused on deliverables, communicating goals, and measuring success
by not only meeting expectations, but exceeding them. Recognizing talent,
mentoring, developing individuals, building a dedicated and positive team,
has been a strength. I identify objectives, track performance, and focus
on results.
I am interested in a position that would give me the opportunity to
contribute to the success of the business, as well as identify and develop
talent. I know as a manager, my strong analytical skills, intuition and
determination, can add tremendous value to your organization.
I thank you in advance for your time and consideration and look forward
talking to you soon to schedule an interview for this position.
Sincerely,
Miguel Sepulveda
MIGUEL SEPULVEDA
P.O. BOX 652101
Miami, Florida 33265
************@***.***
OBJECTIVE
To obtain a position in a company where my experience in human resources,
administration, and customer service will add value.
PROFILE
Assertive, innovative, and motivated individual with over 14 years of human
resources, counseling, and management personnel, helping to experience.
Managed up to thirty employees, coordinating and implementing policies and
procedures dealing with employee relations. Exceptional people and
communication sills. Hands-on individual with proven customer service
ability and delivering results.
PROFESSIONAL EXPERIENCE
Archdiocese of Miami, Miami, Florida 2002 - present
Parochial Vicar - Saint Timothy (2004 - present)
. Responsible for managing 15 employees.
. Supervised and responsible for all business aspects of the Accounting,
Maintenance Learning Center and CCD Offices.
. Developed job descriptions for each position.
. Evaluated and implemented controls resulting in costs reductions.
. Implemented accounting controls for all areas under my responsibility.
. Developed and implemented the Employee Handbook.
. Developed and implemented performance appraisal policies and procedures.
. Supervise coordination of different ministries (five groups in total with
158 members) related to the liturgy of the church including mass, prayers
services and visitation to the homebound and hospitals.
. Established & implemented training for all liturgical ministries which
include lectors and Eucharistic ministers as well the musicians and
cantors in the new liturgical rules to provide uniformity in all nine
weekend masses.
. Provide counseling and spiritual direction.
Parochial Vicar - Saint Augustine (2002 - 2004)
. Supervised the Music ministry. Implemented new music program according
to the new liturgical rules resulting in a more uniform and prayers
services.
. Provided Pastoral Care to the sick in two hospitals and one nursing home.
. Provided counseling and spiritual direction.
Abbott Laboratories, Barceloneta, Puerto Rico 1986 - 1996
Employee Relations Section Manager (1990 - 1996)
. Responsible for all recruiting and staffing following EEO guidelines.
. Direct responsibility for over 30 employees (Including security and
infirmary areas)
. Formulated and implemented Human Resources policies and objectives for
the company with regard to employee relations.
. Trained all exempt and non-exempt employees in Employee Relations
Policies and Procedures.
. Determined and recommended employee relations practices necessary to
establish a positive employer-employee relationship and promoted a high
level of employee morale and motivation.
. Responsible for conducting investigations where complaints or concerns
were brought forth.
. Advised managers and supervisors in the disciplinary action programs of
the company.
. Responsible for all job evaluations.
. Responsible for recommend reasonable accommodations.
. Reviewed all employee performance appraisals.
. Reviewed all recommendations for promotions and transfers.
. Reviewed all recommendations for employment terminations.
. Attained and exceeded all department goals and objectives.
. Served as communication liaison between Abbott Corporate Headquarters and
Abbott Barceloneta.
Employee Relations Shift Manager (1988-1990)
. Responsible to provide employee relations services for all five plants of
Abbott, Barceloneta (Including investigation, recommendations for
promotions, transfers and employee terminations.
. Direct responsibility of all recruiting and staffing following EEO
guidelines, for review employee performance appraisals, recommendations
for promotions and transfers, recommendations for employment
terminations, workmen compensations and short term disabilities, and
recommendation for reasonable accommodation cases for AHI (Abbott
Hospitals Inc.)
Employee Relations Supervisor (1986-1988)
. Responsible for all recruiting and staffing following EEO guidelines.
. Reviewed all employee performance appraisals.
. Reviewed all recommendations for promotions and transfers.
. Reviewed all recommendations for employment terminations.
. Reviewed all workmen compensations and short term disabilities.
. Responsible for recommend reasonable accommodations.
EDUCATION
Master in Theology, Saint Vincent de Paul Regional Seminary
Master in Divinity, Saint Vincent de Paul Regional Seminary
B.S. Business Administration, Recinto Universitario de Mayag ez
PHR (Professional in Human Resources) Certification, American Society of
Personnel Administration
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