Customer Service Human Resources
Resume:
Rosalind Velez
Alexandria, VA 22310
***********@*******.***
Key Qualifications:
Experience in customer service, office organization and management, record
keeping, and skills in office management electronic tools. Team player
with good interpersonal skills.
Employment Record:
February 2010-April 2010
QUALITY CONTROL, The Tax Professional, Alexandria, VA
. Check, verify, and correct tax payer and business W-2s, and 1099-Rs
worksheets, federal and state 2010 Estimateds, K-1, e- filing forms,
1040s, state forms, non-cash contributions, bank account numbers,
names, addresses, ssn, federal and state envelopes, refunds, amount
due in taxes, and client account bills.
. Ensure proper forms such as e-filing and taxes have been reviewed and
signed by tax preparer.
. Organize client files to have all proper documents and copies of
original forms. Ensure client reports are correct with letters,
taxpayer copies of taxes, and original forms.
. Package completed federal and/or state taxes, client reports, and
client account bill together. Ensure correct mailing is used ex.)
regular, fedex, or overnight mailing.
. Notify clients of refunds and/or amount due for federal and state
taxes, and account bill, and when taxes will be mailed out.
April 2006-November 2009
MEDICAL ASSISTANT, Gastrointestinal Medicine Associates, Reston, VA
. Responsible for retrieving, recording, maintaining, and organizing
confidential medical records.
. Point of contact for Dr. Shah from solicitors, hospitals, endoscopy
centers, doctor offices, and patients concerning general questions,
concerns, or complaints and provided feedback to the doctors.
. Attended to patient refills and prior-authorizations of medications,
and the Prometheus blood tests by phone and fax.
. Assisted in compiling EGD and Colonoscopy letters.
. Sent notifications to primary care physicians of procedure results.
. Served, as needed, as Spanish translator for patients and doctors.
. Provided information of available patient resources and answered
questions.
. Assisted with removal of capsule endoscopy equipment from patients and
downloaded capsule endoscopy files to the computer.
April 2004-April 2006
OFFICE MANAGER/RECEPTIONIST, Baby Insight, Potomac, MD
. Responsible for maintaining office inventory, ordered, and purchased
supplies.
. Schedule employees, keep track of hours, and collect timesheets.
. Collect cash and checks and made deposits to the business account.
. Create Excel worksheets for customer database.
. Respond to customer emails regarding questions, requests, or
complaints.
. Responsible for the scheduled maintenance of the office equipment and
for requesting and supervising repairs when needed.
. Schedule customer's appointments and receive payments for sessions.
. Receive and return phone messages concerning customer's appointments
and request for information.
. Keep electronic records, including copying of photos to cds, and crop
and print digital photos using JASC Paint Shop, transfer analog video
to digital video.
. Responsible for the daily opening and closing of the business.
January 2004-April 2004
CALGB SPECIALIST (Temp Position), Lombardi Cancer Center, Washington,
D.C.
. Review monthly Clinical Research Committee (CRC) consent forms.
. Revise forms for approval, and fax and photo copy updated forms.
. Enter patient history and information to Oracle database system.
. Responsible for scanning and downloading current consent and protocol
forms into the department's web site.
August 2003-December 2003
RECEPTIONIST, Vantria Credit Union (formerly Genesis), Springfield, VA
. Answer incoming calls and direct to the appropriate department.
. First point of contact and greeter of customers and respond to general
customer's questions or problems.
. Sort mail, sign in members for the Loan and Member Services
department.
. Assists member's access safe deposit boxes.
. Distribute and send faxes, photocopy documents, provide timecards for
staff, and manage office mail.
. Open and close Vantria's main entrance and responsible for maintaining
reception area in a neat and orderly fashion.
Education
Presently pursuing MBA with concentration in Human Resources at Strayer
University, Alexandria, VA GPA 3.4
Bachelor of Arts, Art History with Spanish minor- Graduated 2003, George
Mason University, Fairfax, VA
Skills
. Basic/Conversational Spanish
. Good knowledge of Microsoft Word, Excel, PowerPoint
. Good knowledge of Windows Internet Explorer, Outlook
Contact this candidate