Customer Service Administrative Assistant
Resume:
*** **** ******* (914) 777-
Mamaroneck, NY 10543
******@*********.***
John Laing Investments, White Plains, NY
*/** - */** ********* Assistant
. Provided administrative and office management support for the Regional
Director and 3 Investment Managers.
. Booked multi-segment domestic and international travel via the
Internet, created detailed itineraries to support the travel plans for
the attendee's reference while traveling.
. Arranged telephone and videoconferencing for executives in the US and
London.
. Attended NA Regional Managers monthly meeting; took minutes and
transcribed for distribution to staff.
. Managed accounts payable and receivable for the US branch office using
QuickBooks.
. Updated the corporate presentation brochure on PowerPoint.
. Performed monthly bank, credit card and petty cash reconciliation for
the accounting department in London.
. Negotiated office lease agreements and acted as liaison with the
building management regarding office repairs.
. Interfaced with Atlantic Human Resources, Inc. with regard to
medical/dental benefits, 401k plan and payroll.
. Researched and negotiated the purchase of office supplies and office
equipment
. Managed expense reports and documented vacation and sick leave for
each employee.
. Liaison with Jolera, Inc., located in Toronto regarding computer
repairs, updates and new hire office set-up.
. Assumed full responsibility for the closing of the US branch office.
Whitby Castle, Rye, NY
12/06 - 7/08 Catering Administrative Assistant (Placed through Star
Staffing Temporary Services)
. Provided administrative support for this upscale catering facility,
part of Rye Golf Club, which includes a 75-seat restaurant and banquet
facilities for up to 300 guests.
. Responded to all telephone inquiries and scheduled appointments for
the Director of Food & Beverage.
. Prepared Banquet Event Orders for events and restaurant group parties
using Delphi.
. Met with potential customers to review menus and conducted site tours
of the banquet rooms.
. Processed payments, posted deposits and prepared bills and contracts
for members and clients.
. Coordinated vendor services such as florists, DJ's, photographers and
audio/visual companies.
. Serviced key corporate client accounts such as PepsiCo, Pfizer, Morgan
Stanley and the Four Seasons Hotel.
. Scheduled the Star Staffing banquet staff for events and monitored
performance during events.
. Reorganized event calendar and client files for greater efficiency.
Powers Fasteners, Inc., Brewster, NY
8/00 - 8/06 Executive Assistant
. Provided administrative support to the VP Sales & Marketing, President
and CEO.
. Managed domestic and international travel for executives in all
departments of the company.
. Planned meetings for the executives; attended meetings and took notes
for distribution to staff.
. Coordinated yearly sales meetings for Branch Managers by selecting
hotels, negotiating contracts, arranging conference room set up, AV
equipment and rooming lists.
. Organized 4 yearly tradeshows and marketing conferences; planned booth
set up, registration and shipping of marketing literature and product
to show.
. Coordinated 4 yearly Distributor Training Programs; managed customer
registration, airport transportation, and hotel accommodations.
Collated training binders, name badges and catering for each 3-day
program.
. Managed Branch Managers marketing budgets using Excel; ordered
marketing materials and promotional items for distribution at
tradeshows.
. Managed the Powder Actuated on-line exam program using the AS400 data
base system to generate certificates.
. Provided support on special projects for the customer service
department including presentation preparation and supervision of 2000
piece price increase mailings to customers.
. Assisted the CEO with fundraising tasks for Swim Across America, a
yearly swim event in the Long Island Sound that raises thousands of
dollars for the American Cancer Society.
Education: Computer Skills:
Berkeley College, White Plains, NY Word, Excel,
Outlook, PowerPoint
Contact this candidate