Sales Project Manager
Resume:
Thomas J. Gardner
*******@*****.***
SUMMARY Experienced leader in information business technology,consulting,
and operations in the financial services, insurance, manufacturing,
and telecommunications industries. Extensive expertise in the
areas of ERP, software development, process improvement,
digitization and standardization, and mergers/acquisitions.
Accomplishments include growing consulting practice into a regional
model with over 100% growth, leadership of operating units
including recruiting, finance, technology and HR, digitization of
mutli-billion dollar investment firm, disaster recover and
compliance planning/execution, international CIO experience,
management of more than nine ERP implementations (SAP and Oracle)
and leading two firms through the acquisition process.
VICE PRESIDENT Company Confidential - Top 5 language services company holding
OF OPERATIONS - company. Subsidiary organizations include technology, translation
AMERICAS and interpreting, and software.
(October 2009 - Present)
Oversee all operations within the Americas including production,
delivery, recruiting,and finance
Created and implemented two year growth plan to achieve 100%
revenue growth. This included leading merger/acquisition team
through identification, due diligence, and acquisition.
Established new operating procedures to ensure compliance with
international standards through rapid growth and expansion
EXECUTIVE NeuEon - providing senior level consulting services in the areas
CONSULTANT of information technology through fractional CIO and CTO roles
Specific activities include business development, technology
blueprints and roadmaps, business planning, and vendor management
(February 2009 - Present)
COO / DIRECTOR Ascend Consulting, Waltham MA & New York, NY - a consulting firm
-OPERATIONS delivering high-impact business and information technology
solutions to Fortune 500 Financial Services and Insurance clients.
(March 2005 - December 2008)
Oversight on all operating aspects of the firm. Directly reporting
to the two executive founders
Established regional model for company opening office in New York,
NY; NY office achieved over 40% of overall company revenue in less
than two years.
Created vision and growth strategy for organization that included
standardization of processes, staff optimization, and company
structure resulting in 15% reduction in operational expense.
Managed deal-flow from sales initiation through successful
delivery; managed finances and delivery compents ensuring >40%
average deal margin.
Lead multiple strategic initiatives including: establishment of
career management and development, acquisition activities including
due diligence and transition team, reduction in force efforts, and
annual planning.
Directly responsbile for a staff of over 75 mid/senior level
business and technology professionals
Responsible for functions of Recruiting, Human Resources, Finance,
and Technology
Worked with Delivery on execution of all client projects in target
markets. As appropriate provide strategic consulting services to
clients in Financial Services industry.
Responsible for overall P&L of company maintaining year over year
growth in excess of 50%
Implemented professional services automation tool to streamline
reporting, time and expense capture from the field, knowledge
management, and deal-flow.
CIO / DIRECTOR Boston Capital, Boston MA - a fully integrated and diversified real
- INFORMATION estate finance and investment company with an asset value of over
TECHNOLOGY $8 billion. Boston Capital is the largest owner/investor of
individual apartment properties and the 11th largest owner of real
estate property in general. (January 2002 - December 2004)
Served as the Chief Information Officer for the company reporting
directly to the COO and CFO
Responsible for Information Technology global planning activities
including IT-Business alignment, vendor relations, internal
development, cost-benefit analysis and policies and procedures
Responsible for the development of an IT organization resulting in
an increase in staff of 300%, creation of three departments, and a
budget increase of 40%; Manage a direct staff of five including
Vice Presidents, Director, and Managers
Directly responsible for planning, execution and adherence to
disaster recovery, business continuity planning and compliance for
the organization ensuring compatability with SEC and NASD
regulations
Directly responsible for the deployment of a multi-million dollar
enterprise-wide collaboration and electronic content management
system resulting in a company-wide productivity increase in excess
of 15%
Implemented sales marketing program via Internet technologies
resulting in a 35% annual reduction in overall S&M costs
Participated in internal and external events as the information
technology representative for the organization. These events
include contributions to various publications, speaking
engagements, due diligence sessions, and investor meetings.
Developed a company-wide plan to standardize platforms and
processes within Information Technology to allow for growth of
business diversification initiatives
DIRECTOR - Inforonics Inc, Littleton, MA - a full service provider delivering
CLIENT SERVICES customized e-business and software solutions (December 1999 -
January 2002)
Member of the team responsible for coordinating the
merger/acquisition of Harrison and Troxell to Inforonics and
chartered with maintaining business continuity through the merger
Lead a group of directors to develop new business units within the
organization and focus the organization into vertical business
concentrations including pharmaceutical, manufacturing and
media/communications. This includes the formulation of business
plans, market research and testing, analyst sessions, profit and
loss models and organizational structure and impacts.
Liaison for the client services organization to the Sales,
Marketing, and Alliance groups providing input into the Sales and
Marketing process, identification of sales opportunities as well as
sales support and evaluation and selection of alliance partners
Worked in European market with CMO of a telecommunications company
to develop go-to-market strategy and execution plans for value
added services. This included leading a team of eighteen people in
the development of products and services to support the strategies.
Provided strategic consulting to executive level management for
multiple clients in manufacturing, information, telecommunications,
and medical
Account management for client partnerships including development
and execution of sales plans, client satisfaction, longevity of
relationship, and overall success
Developed technology blueprints, business process mapping, and
overall strategy for moving traditional companies to the Internet
Member of the strategic operations management team and facilitated
the revision and development of business processes throughout the
company
Primary point of contact between internal organization including
engineering, design, systems and networking, and support and client
providing business and technical expertise
OPERATIONS DA Consulting Group, Chicago, IL - providing ERP consulting in the
MANAGER/ areas of employee development, employee acceptance, business
PROJECT MANAGER process management, and development of employee performance support
systems (April1997 - December 1999)
Tracked overall budget(s) for million dollar project(s) and managed
client expectations on nine (9) SAP implementations and one (1)
Oracle Financials implementation
Member of leadership team that created a regional office which
included staffing, management of key accounts, and P&L
responsibility for an operating budget of $8+ million
Oversaw all project operations for multiple Fortune 500 clients in
various industries including manufacturing, services, financial,
and chemical
Assisted in sales process for all regional clients resulting in
over $3 million in sales in first quarter of new regional office
including development of proposals and cost estimates
Conducted business process re-engineering sessions with multiple
clients undergoing enterprise level business changes
CERTIFICATION Accelerated SAP Roadmap, Agile, Centra Software Training, Change
and TRAINING Communications Training, Harrison Leadership Training, Karrass
Negotiation, Personnel Management Training, QuickArrow, Rational U
Professional Training, SAP On-Demand, Six Sigma, Train-the Trainer
Adult Learning Theory
EDUCATION BRYANT University, Smithfield, RI
Bachelor of Science in Business Administration
Dual Concentrations: Accounting & Management
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