Customer Service Manager

Yolanda R. Kidd

**** ******** ****

Antioch, TN *7013

Home: 615-***-**** . Cell: 615-***-****

******@***.***

SUMMARY

Over eight years of progressive and in-depth experience as a Business

Manager for a global financial services company. Prepared annual budgets,

monthly forecasts and managed costs effectively. Communicated and

coordinated schedules for the planning and implementation of new

initiatives with General Managers, Accounting and Finance Group. Strengths

include managing information, attention to details and relating to clients.

Expertise includes:

. Budgeting

. Forecasting

. Controlling Costs

. Financial Reporting

PROFESSIONAL EXPERIENCE

Comdata Corporation, Brentwood, TN 3/1996 to 11/2009

Business Manager, 2001 to 2009

Promoted to work closely with General Managers to establish annual budgets

and develop monthly forecasts.

. Established the annual budget for seven business units. (Human Resources,

Marketing, Legal, Corporate Services, Call Center, Customer Service and

Financial Services)

. Maintained and updated business models for the revenue and expenditures

forecast.

. Assisted General Managers in making decisions to help improve processes

and procedures.

. Analyzed financial results and compared them to historical results,

budget and forecast.

. Composed monthly financial business review packages.

. Identified potential risk and opportunities within the business unit.

. Worked closely with the accounting team to provide any reclasses of

expenses or revenue as well as accruals.

. Presented detailed variance explanations to General Managers regarding

forecast and budget.

. Summarized key business metrics and trend analysis.

. Distributed financial statements, balance sheet and cash flow statement

reports to the Corporate Office.

Financial Analyst, 1999 to 2001

Promoted to gather data for key metrics and develop product profitability

analysis for General Managers and Senior Management.

. Analyzed transactions, revenue and expense trends.

. Completed product profitability and various cost analysis.

. Tracked daily transactions and revenue.

. Informed General Managers and Senior Management of any minor or major

changes in trends.

. Worked closely with General Managers to provide useful analysis to assist

in making more comprehensive business decisions.

Staff Accountant, 1996 to 1999

Completed month-end closing procedures to assure accuracy of revenue and

expenses being recorded to the general ledger.

. Posted monthly journal entries.

. Reconciled balance sheet accounts on a monthly bases.

. Maintained and reconciled inter-company transactions.

. Researched large variances in revenue or expenses from month to month.

. Attained President's Club Award in 1997 for Acquisition Team

accomplishments.

ANTIOCH WINE & SPIRITS, Antioch, TN 6/2008 to Current

Office Manager (Part-Time)

Oversee the day to day operations and handle all finance and accounting

functions.

. Complete month-end closing procedures.

. Reconcile balance sheet accounts on monthly bases.

. Process payroll weekly and file quarterly taxes.

. File monthly sales and use taxes.

. Process Accounts Payables and Receivables.

Direct Insurance, Nashville, TN 6/1993 to 3/1996

Staff Accountant

Completed the month-end closing procedure to assure the accuracy of revenue

and expenses being recorded to the general ledger.

. Recorded monthly journal entries.

. Balanced daily cash deposits.

. Performed monthly balance sheet reconciliations.

. Maintained the fixed assets systems and schedules.

EDUCATION

Tennessee State University, Nashville, TN 1993

B.B.A., Accounting

technical training

Proficient In:

. QuickBooks

. Lawson Accounting Software

. Hyperion Enterprise

. Cognos

. Microsoft Office Suite

Contact this candidate