Customer Service Manager
Resume:
Vikash Shah, PHR
******.******@*****.***
Wheeling, IL 60090
EXPERIENCE:
Apr ’07 – Present Navigant Consulting, Inc Chicago, IL
Global Strategy/Management Consulting Firm (NCI)
Talent Acquisition Manager
• Served as HR Business Partner/Advisor to staff consultants and practice leaders for the Energy and
Corporate Finance Practice
• Fostered strong client relationships through a consultative approach
• Part of a highly visible team that is working on firm’s succession planning and leadership development efforts through
assessments, coaching and surveys
• Coached and consulted business unit leaders on compensation metrics, performance management
techniques and retention strategies
• Used academic background and technique to identify performance gaps and creatively solve for them
• Developed strategies to streamline talent acquisition process and reduce agency costs such as: process
mapping recruiting methods, actively negotiating agency contracts; constantly looking for ways to align
recruiting and human capital efforts to business mission and vision
• Recruited 150+ new hires (ranging from consultant to director level) utilizing creative sourcing,
established networks, social networks, headhunting and the employee referral program
• Appointed recruiting liaison for diversity initiative, specifically the Asian and Latin American Affinity
groups
• Coordinated campus recruiting efforts for Diversity and practice initiatives
• Through constant communication and strategic partnerships with Partners and Managing Directors, I
have been able to evaluate client needs, assigning appropriate staff based on skill assessment,
communicate scheduling assignments and resolving conflicts.
• Subject matter expert for employment policies, compensation and benefit questions
• Developed strong negotiation and problem solving skills
Jun ‘06 – Apr ’07 Michael Page International Chicago, IL
The US subsidiary of a $1 billion premier global recruitment consultancy headquartered in UK (FTSE 250)
Senior Recruitment Consultant, Banking Division, North America Region
• Full life cycle recruiting that recruited senior level staff for tax, investment banking, quantitative
research, fund administration, and equity research
• Consulted top tier Investment Banks, Fund Management Firms, Financial Services Firms, and Hedge
Funds with talent acquisition and retention
• Demonstrated recruiting initiative by successfully maintaining relationships with clients and candidates
• Gained familiarity with state/local employment laws and other generalist responsibilities
• Assisted with competitive compensation benchmarking and effective marketing of open positions
• Worked between 13-17 open positions while successfully enhancing client relationships
• Sourced quality candidates by networking, interviewing, using referrals, references, and job boards
• Acquired new clients and roles through cold calling, networking and leveraging off existing relationships
• Involved in presenting the current trends of recruiting for the CFA society and Loyola University
Jun ’04-Jun ’06 Merrill Lynch Chicago, IL
Global Investment Bank and Brokerage (ML)
Associate Portfolio Officer
• Completed an extensive 3-month credit training program which included credit value, risk,
financial accounting, loan structuring, compliance, client service and portfolio management
• Duties included: Financial statement analysis, due diligence, customer service, client
communication, credit write-ups, and mini projects
• Supported renewal officers with resolving deficiencies, over-utilizations, late monitoring
requirements, ACH deposits, collateral requirements and asset based lending underwriting
• Trained in compliance, suspicious activity reporting, money-laundering detection and anti-money
laundering regulations
• Assessed risk according to financial performance for non-public and public firms
• Restructured/renewed existing credit though interaction with various individuals, included high
net worth individuals and the sales force
Spring 2003/Fall 2003 Real Client Managed Portfolio Champaign, IL
Selective Finance Class at the University of Illinois
Student/Co-Portfolio Manager
• Actively managed a $1M portfolio and purchased approved securities on behalf of the client
• Created and issued stewardship report to portfolio manager and client
Summer ‘01/’02/’03 Banc of America Securities-Global Corporate Investment Bank Charlotte, NC
Global Investment Bank (BAC)
Summer intern in the Global Commodities and Rates Division, on the Interest Rate Swaps Sales Desk
• Provided indicative pricing for swap products by using the IRP and Advantage pricing systems
• Calculated fixed/float debt ratio of clientele by analyzing numerous financial statements
EDUCATION: Northwestern University March 2009-Present
Masters of Science in Learning and Organizational Change (MSLOC)
GPA – 3.75/4.0
Thesis: How effective is the nine box framework for succession management
Expected graduation March 2011
University of Illinois-Urbana/Champaign 2001-2003
Graduated in 2003
Bachelor in Science of Finance with 18 hours of relevant coursework in Accounting
Cumulative GPA: 3.5/4.0
Dean’s List Fall 2002
Transferred from DePaul University in 2001
PHR Certified (HRCI) May 2008
AIRS Certified Diversity Recruiter June 2009
NASD Series 7 Registered May 2005
SYSTEMS: Vurv, Taleo, Linked-In, Monster, CareerBuilder, Lotus Notes, MS Office (Word, Excel, Access,
PowerPoint, Outlook, Explorer etc.), Windows, Applicant Tracking Systems, Vendor Management
Systems, Fact-Set, Bloomberg, AS400, Moody’s Financial Analyst
Mentor to inner city (University of Chicago charter school) kids at the 5th grade level
ACTIVITIES:
University of Illinois Alumni Association
Tax Assistance Program
Mentor/partner for the Finance Club and students at the University of Illinois
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