Customer Service Manager

**** ** **

Auburn, IN ***** Home phone 260-***-****, Cell Phone 260-***-****,

E-mail *******@*****.*** Roger Hart

Experience 2007-Current Wal-Mart Stores Auburn, IN

Inventory Control Specialist

I verify inventories, stock shelves, set up and

organize displays and provide customer service.

1995-2006 Cooper Standard Automotive Auburn,

IN

Manufacturer NVH (Automotive Motor Mounts)

Plant Systems Analyst 1995- July 2006

Handled all IT functions in plant and offices,

including barcode printers, data collection

equipment, software (Microsoft Office), and

including developing Excel Spreadsheets, Access

databases and creating Share Point sites. PC and

hardware support, phone systems, etc. Some

PowerPoint, VB, Project experience.

Purchased all IT related hardware: printers,

terminals, scanning equipment, wiring, phones etc.

Program manager for new software and hardware

solutions, including recent Kronos implementation.

Helped analyze, design, install, and train (400)

people on those solutions. Acted as liaison

between end user and software developers to assure

flow of information. I also conducted QS and ISO

audits throughout the plant.

1974-1995 UTA (Formerly Sheller-Globe)

Grabill, IN

Manufacturer of steering wheels. Main Process was

injection molding.

IT Coordinator, Customer Service Manager,

Production Scheduler/Inventory Control

IT Coordinator (3-4 years), Acted as liaison

between end user and software developers to assure

good communications for new applications. Was

responsible for purchasing and maintaining all

barcode printers, scanning equipment and PC's.

Also analyzed department needs and recommended

software and hardware solutions.

Customer Service Manager (10-12 years), Supervised

6 salaried people in Customer Service and 7 hourly

Shipping personnel working with the big three via

EDI and other customers via phone and mail.

Interfaced with customers such as Ford, GM,

Chrysler plus John Deere, International Truck and

Engine and numerous other industrial manufacturers.

Also was the Program Manager for new product

launches.

Production Scheduler/Inventory Control/Purchased

(5-6 years) expedited material and scheduled all

finish production lines. Purchased material for the

assembly process such as clips, sheet goods, some

metal re-enforcements.

1973-1974 Essex Corporation Auburn, In

Buyer

Responsible for all purchasing, quoting, expediting

and follow-up for all manufacturing materials and

office materials used at location. Purchased bulk

aluminum, wiring harnesses, wire, screws, valves,

etc.

1972-1973 Kraft Foods Kendallville. In

Inventory Control

Ordered and expedited packaging supplies for all

production lines in plant.

1971-1972 Woodburn Equity Exchange Woodburn,

In

Office manager and accountant

Supervised office employees in addition to

accounting duties such as Payroll and Accounts

receivable.

Military 1968-1971 US Army Veteran

Education 1985-1999 IPFW Fort Wayne, IN Various

computer classes

1971-1972 St Francis College Fort Wayne, IN

Worked toward BS

International Business College Fort Wayne, IN

Associate degree in Accounting 1968.

References to be furnished upon request.

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