Customer Service Sales

Robert G. Brock

*** ****** ****** ***** *********@*****.*** Cellular: 404-***-****

Alpharetta, GA 30004 www.linkedin.com/in/robbieb Work: 678-***-****

rock

Excellent communication with both clients/customers and colleagues of all

levels. Able to learn quickly and independent of direct supervision

resulting in the successful accomplishment of goals in a timely and

efficient manner. Proven sales ability from entry to management level. Able

to think "outside the box" in order to always be ahead of competitors.

Customer service is the key to success!

Career Highlights

ONSITE RESOURCE SOLUTIONS, a ZeroChaos Company - Alpharetta, GA

OnSite Resource Solutions is a recruitment process outsourcing (RPO) firm

which targets Fortune 1000 companies in mid-management through C level full-

time, professional opportunities. Our customized process uses proven

methodologies to attract, recruit and retain professional and executive

level talent. *ORS was acquired by ZeroChaos on Nov 1, 2009.

Sourcing and Strategy Manager, July 2008 to Present

Manage CI/A (Competitive Intelligence and Advertising) team by conducting

daily sourcing meetings with all recruiters and account managers in order

to evaluate sourcing priorities then delegate tasks to appropriate CI/A

team members. Continuously networking, attending seminars/webinars, and

researching the most innovative techniques to identify and source the best

candidates nationwide in order to keep CI/A as well as OnSite consultants

informed of the latest available talent and the areas in which to find

them. Assist with Corporate-level sales presentations to discuss OnSite's

sourcing and advertising capabilities. Project Advisor for OnSite's RPO

contract with ConAgra Foods to hire 150 salaried employees across four

platforms nationwide. Assisted in sales presentation, contract

negotiations, headquarter along with individual plant presentations, etc.

Cold call into companies nationally in attempt to generate warm leads for

Sales Executives. Worked with the following Applicant Tracking Systems:

Taleo, Vurv, PeopleClick, MaxHire, Staff XL, Brass Ring, and Bullhorn.

Lead Recruiting Consultant, October 2006 to July 2008

Performed full life-cycle recruiting of talent for a variety of positions

at all levels with Fortune 1000 companies. Certified in ProSelect

behavioral interviewing and negotiation process through OnSite. Interfaced

with clients (CEO, VP's, HR Manager, Directors and Managers) to discuss

hiring requirements in order to created and revise job requisitions based

on clients hiring needs. Negotiated salary on behalf of client and

candidate. Promoted to Sr. Lead Recruiting Consultant within nine months of

start date. Consulted with the following clients: Coca-Cola Co., ConAgra

Foods, Accenture, Siemens, Abbott Laboratories, CGI, Assurant Insurance,

Ceridian, Pulse EFT, GamePlan Financial, CibaVision, McKesson, Morehouse

School of Medicine, and Solvay Pharmaceuticals.

BOOKS ARE FUN, LTD. (a Reader's Digest Co.) ( Atlanta, GA/Annapolis, MD

Books Are Fun, Ltd. (a Reader's Digest Co.) is the world's leading display

marketer of books and gifts, selling over 300 million books in the past ten

years alone. Through a network of over 850 independent representatives,

B.A.F. serves over 70,000 schools, 50,000 corporations, 20,000 early

learning centers, and numerous hospitals, universities, government offices,

and non-profit organizations across North America.

Corporate Fair Sales Rep, June 2006 to Oct. 2006

New account development and responsible for all aspects of on-site sales of

books and gifts. Other business responsibilities included product orders,

inventory management, advertising, promotions, client retention, and

customer service. Made formal presentations to various human resources in

order to appropriately schedule events.

School Display Sales Rep, August 2004 to May 2006

Performed all tasks required for running a successful self-owned small

business including maintaining accurate inventories, ordering and promoting

products, providing superior customer sales support and fostering on-going

client relationships. Continuously sought after new business within

territory. Made presentations to executive school board members in order to

sell products within school facilities.

Education

THE UNIVERSITY OF ALABAMA ( Tuscaloosa, AL

Bachelor of Science, August 2004

Major: Hospitality Management

Pi Kappa Alpha Fraternity

Jasons Senior Honor Society

Achievements

Hub Captain of the Month, OnSite Resource Solutions ( July 2008

Hub Captain of the Month, OnSite Resource Solutions ( January 2008

Top Sales Per School Award, Books Are Fun, LTD. ( 2004/2005

Highest Overall Average Award, Books Are Fun, LTD. ( 2004/2005

Rising Star Award, Books Are Fun, LTD. ( 2004/2005

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