Customer Service Management
Resume:
J ames K. Noble
j ****.*******.*****@*****.***
L ivonia, M I 48152
Experience Summary
Extensive professional education, diverse hands-on experience, and an in-depth interest in Purchasing
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Management
Effective leader and communicator providing cross-functional coordination of purchasing and technical
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issues, plans, and processes
Analytical and statistical minded to successfully negotiate and manage high dollar contracts.
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Ability to identify and implement changes in procurement systems and methodologies to enhance
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performance, create cost savings, and facilitate positive and profitable change.
Skills Summary
Areas of expertise include the following:
Customer Service Process improvement
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Purchasing Project facilitation
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Contract administration Planning and organizing
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Supplier evaluation assessments Decision making
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Supplier relations Problem solving
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Team building and leading Operational streamlining
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Budget development Cost reduction
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Multi-tasking Revenue enhancement
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Proposal review and analysis Inventory management
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Relationship management Pricing structures
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AHB Tooling & Machinery, Saginaw, Michigan
Industrial Equipment Distributor
Purchasing / Customer Service, 2006 – 2009
Responsible for purchasing, inventory management, and customer service. Effectively adapted to new
constraints on inventory levels while transitioning clients to a new way of doing business. Clearly
communicated goals to support staff. Maintained an excellent understanding of the inner workings of
respective departments. Assisted with collections and system price updates.
Negotiated with suppliers for the return of excess inventory to match new business model.
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Result: Improved cash on hand by $250,000 over three years.
• After the merger of Metro Tool and AHB Tooling managed the integration of Metro Tool clients into the
AHB family.
Result: Maintained 85% of Metro Tool’s clients and 90% of the sales.
• Identified Metro Tool products that could be sold to AHB clients.
Result: The synergies created from the merger helped drive the company from $6 million to $9 million
in sales over three years.
• Implemented new products and price increases into system and business goals.
Result: Maintained efficiencies and greater than industry-average margins.
Metro Tool & Equipment Co., Detroit, Michigan
Wholesale Distribution
Purchasing / Customer Service, 1988 – 2005.
Managed the day-to-day operations of the organization. Identified new methods to leverage advantage in the
market. Communicated the company’s vision to staff and provided the tools needed for ensuring their success.
Interpreted and implemented company policies, and developed procedures to facilitate operations. Conducted
management studies, collected and interpreted economic and statistical data to prepare budget estimates.
Determined workload, equipment requirements and forecasted future needs. Approved personnel assignments
and facilitated requisition and installation of new equipment. Prepared program budgets, controlled inventory,
handled logistics, and interviewed and supervised staff
• Oversaw overall financial management, planning, systems, and controls.
Result: Company remained profitable through the up and down cycles in the local business climate.
• Evaluated suppliers for adherence to price verses cost objectives, quality and on-time delivery targets
Result: Saved approximately $45,000 per year by switching more business to vendors that met or exceeded
standards
• Analyze inventory levels, reorder points and sales history to set optimum inventory levels.
Result: Reduced inventory by 10% while increasing service levels by 3%
• Improved the operational systems, processes and policies in support of organization’s mission; specifically
supported better management reporting, information flow, business process, and organizational planning.
Result: Saved an estimated 250 hours per year on inventory management and purchasing functions
• Headed product standardization team to combine similar products to lower cost and increase purchasing
efficiency.
Result: Saved the company $30,000 per year and reduced the number of unique items on hand.
• Researched all options to achieve the company goal of seamless transition from a manual system to an
automated system. Analyzed the possible solutions of custom-designed versus off the shelf software.
Evaluated how each would work within the existing organization and communicated results to management.
Negotiated a price and timeline for the completion of work. Ultimately ensured the custom software was
written for company’s specific needs utilizing input screens that duplicated existing forms and nomenclature.
Result: Annual savings of this project was over $60,000; increased the capacity of the system, more
orders with same number of people, decreased the number of billing errors, and began to get control of
inventory and purchasing.
• CD-ROM project: developed an interactive online catalog and knowledge based system.
Result: The catalog ultimately won an award from Microsoft. Perception of the company changed to
that of an innovator.
Education
University of Phoenix Oakland University
Phoenix, Arizona, 1987 Rochester, Michigan, 1983
Master of Business Administration Bachelor of Science
Management Information Systems
Additional Professional Training
Deltek EVM – Earned Value Management Fundamentals Course 1 & 2
Cost & Schedule Control • Effective Presentation
Microsoft Office • Multiple Purchasing Software Systems
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