Manager Customer Service

Robert Miklausich

**** ******* ******

Baltimore, Maryland 21230

*************@********.***

Home: 410-***-**** Cell: 410-***-****

Experience:

**** ** ****: Perryville Cold Storage

Perryville, MD

General Manager: Senior manager of a family owned 3PL cold

storage facility supporting the Northeast and Mid Atlantic

market. The facility has 42, 000 pallet locations in a 380,000

sq ft building with four managers and sixty associates in a two

shift operation. As a 3PL, many client disciplines are

maintained simultaneously using Red Prairie to maintain 99.5%

service levels and service performance. I developed a monthly

client scorecard of KPI's for a constant lean improvement

programs to improve performance, overall cost and productivity

improvement and customer service.

2005 to 2007: Baltimore Packaging

Baltimore, MD

General Manager: Senior manager of two facilities serving the

export and import market in the ports of Baltimore, Norfolk and

New Jersey with primary functions of unloading/packing of

containers, warehousing product as a 3PL, and delivering client

product to end users. Daily duties included monitoring incoming

job requirements, set transportation appointments and review

manpower planning to maximize assets. In the first year I

developed a work force that has supported a three fold increase

in sales. We expanded the capabilities of the company despite

severe financial constraints. I was a MHE trainer for

associates.

2003 to 2005 Hargrove Inc.

Lanham, MD

Warehouse Manager: Senior manager of multi-tasked facility to

support tradeshows, special events and exhibits. Duties included

daily administration of receiving, shipping, inventory

management, transportation and drivers, carpet and cloth

assembly, cleaning, and lot maintenance, and warehousing of

produced properties for all division sales. I developed

departmental tracking and operating procedures to reduce man

hours by 35 percent within the first year of employment. I

developed a management staff to a professional level by

analyzing key performance factors and implementing programs for

constant improvement.

1997 to 2003 Giant Food of Landover, Division of Ahold Companies

Landover, Maryland

Manager: Shift manager responsible for all facets of receiving,

shipping, and inventory control. My duties included daily

administration of shift operation, including 100 plus union

personnel administration, discipline, and direction. I managed a

meat, deli inventory, and produce department and supported food

service product and equipment for in store deli operations.

Average daily truck volume was 60 inbound and 80 outbound per

shift. I was the onsite manager that developed and installed

labor standards in all the perishable departments resulting in a

thirty percent reduction of head count in these departments.

Help develop yearly operating budgets for perishable

departments.

1989 to 1997 Camden Storage Corporation Aberdeen,

Maryland

Vice President and Part Owner: Developed a Refrigerated Public

Cold Storage company and supporting Transportation Company from

the Prospectus through the start-up and continued management of

the company. Turned profitable in the second year of operation

and went from zero market shares to 13 percent in three years.

I developed all Company policies, Benefit Programs, Employee

Incentive Program, Computer Operating Systems, and Daily

Operating Procedures. The company merged with the area's largest

dry public warehouse company to provide one stop distribution

for clients.

1986 to 1989 B. Green and Company Baltimore,

Maryland

Vice President: Primary responsibilities included all daily and

the long term management of a Wholesale Distribution network

covering five states and servicing 750 grocery stores. I

administered complete multiple warehouse, MHE maintenance and

rolling stock maintenance and driver personnel administration

totaling 500+ associates through eight direct reports. Prepared

completed yearly operating budgets, forecasted facility and

equipment requirements, and prepared monthly operating reports

to ownership. Increased on time delivery service level to the

stores, reduced all operating costs within my control, and

complied with all external regulatory requirements. 750 million

annual sales. Company was sold to Richfood.

1981 to 1986 Merchants Distributors, Inc. Hickory,

North Carolina

Vice President: Primary responsibilities included all daily and

long term management of wholesale distribution network covering

seven states and servicing 1200 supermarkets and convenience

stores. I was responsible for complete multiple warehouse and

driver administration totaling 500+ associates. Prepared yearly

operating budgets, forecasted facility and equipment

requirements, and prepared monthly and semi-annual reports for

ownership and financial institutions. I assisted in acquisitions

of new operating companies, helped develop new store formats,

and created new business practices for cost reduction and

productivity gains. Maintained high service levels to the

stores and helped increase market share by allowing a single fee

pricing structure in a multi-state sales territory. 1 Billion In

annual Sales.

1975 to 1981 Ingersoll Rand Columbus, Ohio & Tucson,

Arizona

Distribution Manager: Primary responsibilities included daily

management of a 100,000 square foot Customer Service Center. The

Center housed inventories for five Ingersoll divisions and

distributed the product line to all customers west of the

Mississippi River and international shipments to the countries

accessible from the west coast. Accounts Receivable was housed

and a major responsibility to insure receivable balances were

acceptable and maintained cash flow and good customer relations.

I prepared operating budgets for all areas within the Center.

1972 to 1975 Sealtest Foods, Division of Kraft Foods New Orleans,

LA

Distribution Manager: Primary responsibilities included daily

dispatch of 32 store delivery trucks, 16 home delivery routes,

and maintained and transferred inventories of two satellite

operations in adjoining states, and purchased and maintained

inventories of items sold to customers but not produced at the

on site plant. I managed drivers and clerical employees,

including payroll, discipline, and vehicle maintenance of

facility. I prepared operating budgets for all areas of control.

Highlights:

Entrepreneurial Experience / Start-ups / Turnaround Management:

Operational and analytical skills to prepare pro-formas, solicit and secure

funds, and open a cold storage company. Provide decisive management to

increase growth, reduce costs, and streamlining operations in a wide range

of operational situations.

Proven Record - Across all Major Corporate Functions: Provided executive

management in developing distribution networks. Created outstanding

customer service and satisfaction and expanding markets with region

companies have been documented. I possess a varied P & L experience and

have consistently exceeded company objectives in achieving gains in cost

reduction and profits.

Installed labor standards in a large food company: Onsite manager

responsible for overseeing the development of the key elements and the

installation of labor standards for the perishable operation of Giant Food

of Landover. Standards increased productivity by double digits in a strong

Union environment.

Provide strategic management to repair a poor Red Prairie installation: I

took over the operation at Perryville Cold Storage with over 3000 pallets

unallocated and on the floor. Resolved the Red Prairie issues and in

eighteen months posted 99.6% inventory accuracy.

Skills: exceptionally strong analytical skills for developing cost

reduction and strategies for marketing and sales growth. Proficient in

solving problems and implementing solutions under tight deadlines. The

ability to operate in public and family owned environments. The ability to

hire and develop staff for longevity and performance. Hands-on executive,

capable of efficiently managing all levels of budgets. I have developed,

prepared, and monitored KPI's and lean management for recent companies.

Education: West Geauga High School

John Carroll University- BS Mathematics. Minor Chemistry

NAWGA-Senior Management Course

-Excel/Microsoft Applications

-Employee Relations

Gagnon and Associates-Computer Aided Labor Management

Dallas Technology-WMS Administrator

Service: US Army-Vietnam Veteran

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