Human Resources Manager

Eric S. Hoffman

** ***** **** ***** ( Suffern, NY 10901

Home: 845-***-**** ( Cell: 914-***-****

******@***.***

Summary

Human Resources (HR) Professional with extensive experience implementing

and overseeing HR programs, services and functions. Highly effective at

building and maintaining relationships with internal customers

and partnering with managers to positively influence employee satisfaction

and meet organizational goals. Skilled in assessing and resolving a broad

range of issues. Exceptional interpersonal and written communication

skills. Areas of expertise:

. Performance Management/Coaching

. Employee Relations

. Total Rewards Administration/Implementation

. Talent Acquisition

. Succession Planning

. Training and Development

Professional Experience

WELLPOINT, INC, (aquired Empire Blue Cross Blue Shield, 2005) Middletown,

NY 2005-2009

Human Resources Manager (2007 - 2009)

Provided day-to-day HR support and services for a satellite office of

approximaley 1000 employees for this health insurance company. Primarily

served as a strategic business partner to the Director, Customer Care in

developing plans to promote organizational success for National Accounts

Operations. Accountable for all aspects of employee relations, talent

acquisition, affirmative action, and performance coaching.

. Successfully reduced call center total voluntary turnover from 62.4%

(2007) to 39.2% (2008) to 22.8% (2009) by partnering with managers to

create a work environment that was flexible, as well as ensuring that

associates were promoted via the job family career path process.

. Partnered with strategic business partners to successfully reduce

voluntary turnover of high potential associates from 12.7% (2007) to

8.3% (2008) to 1.9% (2009) by creating opportunites that engaged them

in the recruitment and new hire assimilation process, as well as

conducting stay interviews.

. Key contributor in increasing associate engagement scores from 62%

(2008) to 75% (2009) by providing guidance to managers on gaining

associate trust.

. Supported managers in increasing management effectiveness score from

79% (2008) to 84% (2009) by assisting those with low scores to develop

action plans.

. Developed and delivered employee relations training to 40 managers.

. Implemented a new associate re-connect process as part of the on-going

new hire assimilation process.

Director, Human Resources/Manager, Human Resources (2002 - 2007)

Supported all aspects of HR for the Vice President/ General Manager and

site management of approximately 1000 employess. Served as point person

overseeing compensation, benefits, staffing, on-boarding, associate

relations, and legal compliance. Management responsibility for an HR staff

of three and department budget of $350,000.

. Successfully transitioned satellite office during merger of WellChoice

Inc (Empire) to WellPoint Inc (included benefits changes, policy and

procedure changes, job mapping and Frontline Leadership model).

. Developed and implemented facilitator's workshop for workplace

violence awareness under corporate initiative, resulting in

approximately 4500 associates participating in either manager or

associate workshops.

. Promoted HR staff by developing their overall skills allowing them to

serve in a generalist capacity.

. Successful completion of OFCCP audit by providing support and data to

company AAP manager.

. Reduced workers' compensation claims by implementing an ergonomic

training program for all management and employees.

. Worked with site management team to establish programs

promoting work/life balance.

Eric S. Hoffman

Page 2

EMPIRE BLUECROSS BLUESHIELD, Various NY locations

1988-2005

Senior Human Resources Advisor/Human Resources Advisor (1998 - 2002)

Provide HR services and support for approximately 800 on site employees,

including: employee relations, recruitment, and administration of benefits

and compensation programs.

. Created new 401k communications program which increased participation

from 70% to 85%.

. Formulated and implemented recruitment strategy to staff new client

division, resulting in 300 new hires within the year.

. Managed successful campaign against unionization.

Senior Human Resources Representative/ Human Resources Representative (1991

- 1998)

Utilized job fairs to increase local exposure; hired average of 20

candidates per fair. Created and implemented a more effective orientation

and exit process. Resolved employee payroll issues. Authored Employee

Benefits Manual.

Corporate Staffing/Benefit Representative (1988 - 1991)

Recruited all levels for corporate headquarters. Researched and evaluated

testing packages for applicants; made recommendations to senior management,

resulting in improved and streamlined testing. Oversaw worker's

compensation program corporate-wide for 7000 employees. Developed and

organized Military Reserve Program. Recreated and distributed annual Health

Enrollment Book and redesigned Retiree Health Enrollment and Life Insurance

forms.

Education

B.S., Personnel and Industrial Relations, Syracuse University School of

Management, Syracuse, NY

Professional Development

. Legal Issues in Employment, Seyfarth & Shaw

. Employee Relations and Legal Issues, Littler & Mendelson

. Situational Leadership, Blanchard Companies

. Leadership Development, Waves of Change

. Leadership Development, Ninth House Network

. Culture Shaping, Senn Delaney

Affiliations / Associations / Memberships

. Active Member, Society for Human Resources Management

. Volunteer Big Brother - Big Brother/Big Sisters of Orange County, NY

Contact this candidate