Sales Customer Service

Donavan N. Carr

** **** **** ******

Simpsonville, SC 29681

864-***-**** Home

E-Mail: ***********@*****.***

Executive

Summary An accomplished professional with direct experience in operations, direct sales, and

customer service. Demonstrated leadership and time management skills in time

sensitive businesses with a record of success in on-time delivery of products and

services. Excellent training and communication skills. A record of success in

managing and motivating teams that improved profit performance and efficiency in all

phases of the organization.

Experience Firehouse Subs SC, NC, and GA

Franchisee – Operating Partner March 2004 – Current

Franchisee of the Year 2005

~ Responsible for the profitable operations of a $5.5 million company

~ Successfully opened 7 new stores and 3 stores by acquisition

~ Participated in guiding site selection

~ Created time lines for store build outs, set up and supervised contractors and vendors

for each location, assured commercial trade compliance, DHEC and OSHA

compliance

~ Created, tracked, and reported financial information and analysis

~ Researched and executed tax planning for each financial year

~ Insured that each of the 10 stores work environment was safe and secure to ADA,

OSHA, and DHEC compliance

~ Implemented security equipment and procedures that reduced risk and increased

productivity

~ Maintained equipment and facilities through hands on repair or contracts

~ Hired and trained General Managers for each store

~ Coached them on how to train and develop their staff

~ Supervised and developed General Managers on store operations including food cost,

labor cost, health code requirements, sales growth, sales and staff retention, and

Firehouse Subs corporate culture for 150+ employees

~ Managed all Workman’s Compensation and Unemployment claims

~ Developed Local Store Marketing initiatives for 10 stores, participated in 4 regional

marketing cooperatives to plan and initiate marketing platforms

~ Elected as Vice President of the Marketing Board of Directors and successfully

maintained, administered, and operated the promotional and marketing fund of

Firehouse Subs.

~ Participated in testing products and giving detailed feedback to Research &

Development

~ Sponsored 6 Fire Departments that were given grants from the Public Safety

Foundation

Cintas – The Uniform People Greenville, SC

Sales Representative Sept. 1998 – March 2004

~ One of two top performing managers selected to develop and sell the “One Source”

program in the Greenville market

~ Developed the concepts and implemented the sales practices to insure goals and strategies were achieved

~ Trained other Sales Representatives on Catalog/Direct Sale products, procedures, and cost strategies

Catalog/Direct Sale Manager

Resume of Donavan N. Carr (continued)

~ Trained 15+ Service Sales Representatives, 2 Service Training Coordinators, and 2

Service Managers by coaching through field observation and report analysis

~ Projected and managed a profit center’s catalog/direct sales budget

~ Improved profitability by reducing cost of sales from 80% to 53%

~ Generated $60,000+ in direct sales within the first six months

~ Conceived and assigned sales goals and incentive programs to Sales and Service

Representatives

~ Conducted internal audits covering Production, G&A, Human Resources, and the

Service Department

~ Set up and maintained the Sales showroom, displaying all varieties of current core

products and potential new products

~ Coordinated National Account activities between the corporate office and the local profit center to insure 100%

response rate

Second Shift Production Supervisor

~ Developed the skills and competencies of subordinates through training and developmental activities

~ Managed production schedule, exceeding both quality and productivity requirements

~ Ensured the appropriate policies and safety procedures were adhered to

~ Assisted in Human Resource duties for all direct reports: counseling, hiring, firing

Service Support

~ Coordinated successful installations for new customer accounts

~ Audited and coached 15+ Service Representatives daily route work

~ Coordinated National Account activities between the corporate office and the local profit center to insure 100%

response rate

Safety Shoe Coordinator

~ Bench marked and selected alternate shoe sales programs

~ Supervised the building of the shoe mobile (mobile shoe sales room)

~ Reviewed potential vendors to obtain the highest quality and the most effective

purchasing power

~ Projected monthly and annual sales volume

~ Maintained budget and inventory of $100,000+

~ Increased sales performance from $3,000 to $12,000 weekly

Education Clemson University, Clemson, SC

Bachelor of Science in Management, August 1997

Computer Power Builder, Microsoft Power Point, Word, Excel, Access,

Skills Extend, *MAPICS, AS/400

Special Firehouse Subs Franchisee of the Year 2005

Activities Firehouse Subs Vice President of the Marketing Board of Directors

Guest Speaker for Clemson University’s Business 101 and

Entrepreneurial Leadership classes

Leadership Pickens 2008 - 2009

Delta Sigma Pi, International Business Fraternity, District Director 2003 – 2005

Delta Sigma Pi, District Director of the Year 2004

United Way Chair Person for Cintas, fiscal year 1999

Circuit City Associate of the Month for February 1998

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