Human Resources Manager

*** *********** ******* 615-***-****

Mt. Juliet, TN 37122 ***********@*****.***

Human Resources Account Manager who provides superior service to both

internal and external clients by meeting or exceeding service levels,

commitments, and deadlines. Demonstrated skills in investigations, policy

training, and team building. Proven track record in successful

documentation, compliance and strong communication skills.

COMPETITIVE ADVANTAGES

. Hands-on, action-oriented HR professional who focuses on operational

effectiveness to maximize productivity, resulting in outstanding

employee/manager working relationship.

. Logical thinker who looks at the total picture and breaks down projects

into manageable components.

. Outstanding mentor and organizer of people; identifies and develops team

members' strengths; motivates and trains others to perform to their

maximum abilities.

. "Bottom line" individual who is results oriented, with great attention to

detail.

. Demonstrated ability in making quick, sound decisions during difficult

and stressful situations.

. Established record of exceeding managers' expectations with increased

employee productivity in minimal time.

. Certified/Licensed Life and Health Insurance Agent.

PROFESSIONAL EXPERIENCE

LBMC, Employment Partners Brentwood, May 2008 - October 2009

TN

Human Resources Account Manager

Managing day-to-day Human Resources functions for PEO and HRO clients.

Administer client's policies and procedures by carrying out

responsibilities in the following functional areas: Compliance, Federal and

State Employment Law, Human Resource Information Systems (HRIS), Employee

Relations, Training and Development, Benefits, Compensation,

Investigations, and Unemployment Claims.

. Communicate and train federal and state employment laws in the following

areas: Title VII, FLSA, ADA, FMLA, Retaliation (Whistle Blowing Act), and

Anti-Harassment.

. Investigate employee relations, harassment, and terminations including

wrongful termination and EEOC charges.

. Reviewed and investigated employee classification under IRS and FLSA

regulations and guidelines including exempt vs. non-exempt, and 1099

contractors vs. employees.

. Audit client files and HR departments to ensure Federal and State

employment laws and guidelines are followed in employment files and

employee handbooks.

. Training clients in Anti-Harassment, Diversity, Communication,

Documentation, and Communication and Leadership.

. Employee relations, FMLA, short term disability, benefits, employee

services and counseling for both managers and employees.

HEALTHSPRING, INC. Nashville, TN 2007- 2008

Corporate Human Resources Specialist

. Manage pre-employment background screening, drug screenings, and research

credentials prior to employment for Corporate and Tennessee market

candidates, submitting reports to the appropriate recruiters including

verifications of employment. Generated Offer Letters, and extend verbal

offers on behalf of department managers.

. Designed, and implemented a web based human resources intranet for all

employees and managers for Corporate, Tennessee, Alabama, Illinois, and

Texas markets which includes all human resources forms, policies and

procedures, as well as an electronic approval process for managers and

approving executives for staffing requests and offer letter requests for

staffing needs.

. Assist in investigating departments with high turn-over rates,

implementing a employee satisfaction survey to each employee in the

department as well as assist in developing a counseling session for

managers, and create additional leadership training for all new managers

and directors of each department

. Processed payroll for Corp., TN, AL, IL, and TX Human Resources

departments thru ADP ezLabor, by approving time-sheets where applicable

for non-exempt employees; review and approve exempt status employees by

reconciling PTO, and unpaid time off for all; review and reconcile

deductions including garnishments, benefit premiums according to

employees' benefit plan.

. Assist in managing the HRIS system, by building profiles for new hires,

updating title changes, salary changes, changes in reporting structure,

create new titles and salary grades. This also includes a full reporting

system for job titles, salaries, headcount, point-in-time reports, and

turn-over percentages, etc.

NEW REVENUE SOLUTIONS Atlanta, GA 2001 - February 2007

Office Manager/Human Resources Generalist/Senior Travel Manager

Assigned to formulate and develop plans and strategies for senior managers,

departments, and projects to satisfy internal and external client

requirements, increase revenue, and reduce costs; act as spokesperson and

liaison for president/COO and director of finance and administration;

create and implement human resources policies and procedures and travel

industry policies; document business requirements; recommend administrative

solutions and train users once solutions are released for implementation.

. Managed all interviews, pre-employment profiles, new hire orientations,

benefits, employee relations, compliance, Georgia Department of Labor

laws, terminations, investigations, back ground screenings, for all

candidates and employees for Atlanta, Long Beach, and Burlington, Ontario

offices.

. Designed, developed, implemented, and employee satisfaction surveys.

This led to a week long leadership training for our managers and their

departments resulting in minimal turn-over rates.

. Planned, developed, and implemented changes to employee handbook.

Assisted in Georgia Department of Labor research, working closely with

attorneys implementing labor law into company policies. Resulted in

reduced risk of potential litigation while increasing company stability

by ensuring understanding of policies, procedures, and acceptable

standards of behavior.

. Led design and completion of internal company knowledge base (similar to

an internet forum) within Groove Networks operating system. Updated

knowledge base daily, which provided valuable information resource to

users. Resulted in reduced research time while increasing response time

to internal/external clients by more than 50 percent.

EDUCATION

Associates in Liberal Arts, Hiwassee College (May 1994), completed four

years at Middle Tennessee State University; Major: Speech Communication.

Middle Tennessee SHRM Member. Certified ARC Specialist (CAS)/Travel Agent.

Licensed Life and Health Insurance Agent.

TECHNICAL SKILLS

Skills in Worldspan, Groove Networks, Microsoft Windows 2003, XP, Power

Point, ACT, Visio, Adobe Acrobat, Evolution (HRIS/Payroll) System, ABRA

(HRIS) System, PeopleSoft, Microsoft SharePoint., and ADP Employease,

ezLabor Management (HRIS/Payroll) Systems.

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