Customer Service Management
Resume:
Sinaya. Dayan
Lake, WV *5121
Cell Phone Number: 304-***-****
********@*****.***
******@******.***
Profile
Solid background with GIS, Remote Sensing, Raster and Vector Processing, and Light Detection and
Ranging used for management and analysis of transportation systems. Proficient with GIS, and Remote
Sensing/Image Processing platforms and software, including experience with ESRI tool kit 9.0 through 9.3
with extensions, LP 360, Flip 7, Global Mapper 11, ERDAS ERMapper 2010, ERDAS IMAGINE 2010,
Idrisi Kilimanjaro. Extensive knowledge in technology management, including management of innovation,
project management, economic and financial analysis, information technology strategies, and quality and
productivity methods.
Equally able to work singly or as part of a team.
Education
M.S. Physical Science/Geobiophysical Modeling, Marshall University Expected Graduation August 2010
M.S. Technology Management, Marshall University December
2008
Graduate Certificate GIS, Marshall University December 2008
B.Sc. Marine Science, Maritime College of Israel August 2004
Career History:
Nick J. Rahall, II Appalachian Transportation Institute
August 2006 current
Huntington, WV
Graduate Assistant
WVDOH County Route Linear Referencing Project
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• Tax parcel mapping for select West Virginia counties.
• Corridor mapping for Appalachian Development Highway System.
• Light Detection and Ranging; data processing, creation of elevation and terrain
models for CSX rail alignment project.
• Assist GIS training courses for the WVDOH
Granita Italian Restaurant
December 2001 2004
Netanya, Israel
Waitress
Customer service
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Training of new employees
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Mizpe Yam
Herzliya, Israel September 2002 2003
Juvenile Detention officer
Maintained care, custody, and control of juveniles in custody at the Juvenile Detention facility.
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Participated in planning of programs, policies and objectives for own work group and department.
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Participated in activities and duties related to emergency management.
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Be’eri Printing Press
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September 2000 2001
Kibutz Be’eri, Israel
Information Security Personel
Security clearing for visitors as well as employees.
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Securing and inspecting the print of credit cards, personal checks, gift cards and others.
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Protect customer’s personal information from theft or wrongful use.
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Lobby and plant safety and security inspections (closed circuit TVs and plant tours).
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Subway
Kibutz Kefar Aza, Israel August 1999 2000
Assistant Manager
Customer service
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Inventory count; responsible for quantity of inventory, ordering and accepting inventory from suppliers.
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Training of new employees.
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Israeli Defense Force Military Service
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Commander& Drill sergeant October 1996 1998
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Initiating new recruits entering the military into the customs and practices of military life.
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Practicing effective time management.
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Evaluation, correction, and mentoring of new recruits.
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Convey the military code, image, and integrity standards.
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Contact this candidate