Quality Assurance Manager

Jerry B. Hart II

**** * ****** ****, ************, AR 72704

H: 479-***-**** C: 718-***-**** **********@*****.***

WORK HISTORY

Floor Manager/ IT Coordinator - Morgan Stanley New York, NY July 2007 – Feb 2010

Managed the day-to-day needs of the Morgan Stanley Technology Department in buildings 1585

and 750 which included but not limited to: HVAC, locksmith work and electrical issues. *approximately 400

workstations.*

Allocated phone numbers and voicemail accounts for new hires. Tracked floor space availability in

order to update Espace. *internal Morgan Stanley directory*.

Purchased new PC’s, laptops, memory and software licenses for all employees. Managed the

removal of any unwanted equipment from the floor.

Identified and processed desk locations for new hires, consultants, transfers and licensed staff; to

include temporary employees.

Arranged all systems access for employees including: LAN drops, IP addresses, Windows XP,

UNIX, and Mainframe accounts for workstations.

Generated IMAC *Installs, Moves, Adds, Changes* requests to set-up, rebuild, rename PC’s for

users and install software needed for employees, new hires, staff moves and departmental restacks.

HR Assistant Glocap Consultant New York, NY August 2006 - June 2007

Coordinated meetings, maintained calendar and prepared agenda for Executive Directors and

Directors.

Coordinates manager's schedule, make appointments, answer/screen manager's telephone calls,

and arrange conference calls

Arranged complex interviewing schedule for Managers to meet with new hire candidates.

Compiled travel expenses, collateral materials and hotel accommodations for monthly budget.

Organized expense reports for candidates and the Global Head of Human Resources.

Entered resumes into Access Database for future hiring reference.

Production Assistant - Watchit Media Las Vegas, NV January 2006 - May 2006

Coordinated with editors to create client specific videos.

Reviewed and maintained quality assurance while providing input regarding videos.

Maintained cooperative working relationships with various casinos to gather and exchange

information.

Improved processes that impacted client relationships.

Project Assistant Tiger Consultant New York, NY September 2005 - November 2005

Closed outstanding issues in Microsoft SharePoint Portal Server and focused on bringing issues

to resolution to meet deadlines. Provided timely updates to insure projects were current and on schedule.

Coordinated with Project Managers on multiple projects to keep development cycle moving forward.

Responsible for Microsoft SharePoint administration and maintenance. Approved site creation for

IT area and maintaining links (sites) after being created in SharePoint portal.

Assisted IT department with creating specific Web Parts or page zones so they may distribute

important information to all employees through the portal. (i.e. creating Web parts and zones and moving data

from one site to another). Also provided personal portal pages, called My Site, where project manages can

organize the information, programs, and SharePoint sites.

Project Assistant Forum Consultant Jersey City, NJ November 2002 - September 2005

Primary liaison between employees and Operation Managers.

Tracked employees time in Niku (Project Management Software).

Setup new hires for Operations Department.

Maintained and assigned project responsibilities to employees in Niku.

Assisted Account Managers with Loan Documentation Compliance process.

Answered incoming questions about intralinks and Loan Documentation process accordingly.

Responsible for Web Publishing of Compliance and Loan Documentation.

Troubleshoot all technical issues with Intralinks.

Word Processor Tiger Consultant New York, NY August 1996 - November 2002

Designed and edited pitch-book presentations in high volume, high pressure, production-oriented

environment. Addressed, responded, and followed-up with client needs and managed relationships.

Managed large, highly confidential projects and presentation layouts attracting valuable clients.

Coordinated and delegated workflow to consultants.

Updated and maintained Quality Assurance Standards for website.

Assisted with website continuity, integrity and functionality.

SOFTWARE

SQL, Microsoft Office (Word, Excel, PowerPoint, Access), Visio, HTML Transit 3.0, Homesite 4.0,

Microsoft Outlook, PhotoShop, QuarkXpress, Dreamweaver, Niku (Project Management Software)

Microsoft SharePoint Portal Server, MS Project, SalesLogix, PeopleSoft

EDUCATION

Webster University Bachelor of Arts Degree, Film, St. Louis Missouri May 1990 – May1994

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