Customer Service Manager
Resume:
Katherine Marie Dalton
Canyon, TX 79015
806-***-**** Cell
To work for a company that will allow me to further my career while
allowing me to use my skills to there fullest potential in my daily
activities.
12/21/09-current
City Federal Credit Union- Amarillo, Texas
Loan Officer
. Answer phone
. Provide customer service to both internal and external
customers
. Open accounts
. Meet with member to take loan application
. Pull credit and underwrite loan application
. Meet with credit committee to review potential loan
application
. Fund loan
. Teller
3/31/08-12/31/09
First Convenience Bank- Hereford, Texas
Branch Manager
. Answer phone
. Provide customer service to both internal and external
customers
. Maintain productivity to meet monthly sales goal
. Bank compliance/Audits
. Run bank proof
. Teller
. Open accounts
. Managed personal bankers and assistant manager
. Use daily reports to ensure all work was completed in a
timely manner
. Reviewed work for accuracy
. Conduct monthly meeting with all employees (individually
and group) to discuss work production and any other
issues
. Produced monthly reports for my supervisor on department
performance
. Interview applicants & employee reviews
11/18/90-10/23/07
Wachovia -Albuquerque, New Mexico
Underwriting Manager
. Answer phone
. Provide customer service to both internal and external
customers
. Maintain productivity to meet monthly sales goal
. Underwrite loan files
. Managed receptionist, processors and underwriter
. Use daily reports to ensure all work was completed in a
timely manner
. Reviewed work for accuracy
. Conduct monthly meeting with all employees (individually
and group) to discuss work production and any other
issues
. Produced monthly reports for my supervisor on department
performance
. Interview applicants & employee reviews
Other positions held with company: Loan Processor, Loan
Officer, Loan Manager & Real Estate Appraiser
Reference Available Upon Request
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