Customer Service Technician

Moshood O. Adamson

(: *****, Pines Estates Drive, Harbor City, Los

Angeles, CA 90710.

(: ***************@*****.***

(: 562-***-****

Objective To obtain a position as a Senior Hardware Service Technician, with

opportunity to utilize both my extensive customer service and

technical experience, with a focus on continued carrier growth.

A highly talented and diligent senior technician with over 19 years

Summary experience in computing hardware repair.

Proficiency in modern computer techniques, technologies and

methodologies, with proven outstanding performance in tracking

problems and resolving it efficiently.

Expert-level maintenance and repair experience with high-grade

Laserjet and Deskjet Printers, Fax Machines, Scanners, Laptops,

Desktops & Copiers.

Skilled in many technical areas including circuit analysis,

troubleshooting, assembly, installation and repair.

Excellent analytical & problem solving skills.

Self-motivated, responsible and reliable team player with a set of

strong communication skills.

Professiona Senior Hardware Support Technician

l October 2008 - Present

Experience Computronics Laser Technology, LA, CA (www.computronicslaser.com)

Installation and Troubleshooting of hardware and software

applications

Analyzing technical errors and implemented new techniques for

fixing problems

Providing basic & advanced technical support to customers, managers

and engineers with respect to hardware problems.

Responsible for training junior and new technicians in the

troubleshooting, repair and maintenance of various hardware

platforms.

Provided on-site technical support which included installation,

maintenance and repairs of

Desktops, laptops, printers and other computer peripherals.

Maintained an open line of communication with the assigned Service

Delivery Coordinator to ensure customer satisfaction and meet

Service Level Agreement.

Professiona Senior Hardware Engineering Technician

l March 1995 - September 2008

Experience Laser Care Technology, Inc, LA, CA (www.lasercare.com).

Handled advanced hardware installations and implementations, as

well as rendered after-sales support.

Installed data equipment and conducted data systems migration which

included workstation and software licenses.

Assisted clients in solving hardware-related issues.

Maintained working knowledge of modern hardware products, including

continued training and certifications.

Instructed customers on how to operate and maintain their printers,

fax, scanners, copier & computer equipment..

Provided the Service Delivery Coordinator with all required call

closure documentations and necessary reports.

Resolved customer issues using superior customer service and

communication skills.

Professiona Computer Hardware Technician

l June, 1991 - February 1995

Experience Business Computer Center, LA, CA

Managed and maintained vendor relationship.

Worked closely with the rest of the IT team to ensure efficient and

effective support process.

Configuration and assembly of new personal computers, installation,

upgrading according to customer specification.

High tech repair in any brand of laptop (replacement of broken

screen, mother board and power supply connection issue.

Inspected the malfunctioning of peripheral devices

Installed network connections and tracked connectivity errors

Replaced CD-ROMs, hard drives etc.

Attended trainings and seminars conducted on advanced technology

Additional Hardware & Electronics Technician

Project November 1986 - May 1991

Experience Computer Boy Inc, LA, CA

Reading schematics for board repair along with some board level

debugging.

Operate complex equipment and analytical tools in a clean room

environment

Maintained logs and registers related to assigned tasks

Assisted engineers and senior technician in the configuration of

system

Performed diagnostic tests and repaired cabling problems.

Managed and maintained enterprise clients by providing them

exceptional support and valued-added services.

Assisted in the development of best practices manuals and

procedures to ensure that the team is guided on how to efficiently

render customer service at the soonest possible time.

Completed other tasks assigned by the management.

PLATFORMS Microsoft Windows- 98, XP, 2000, ME, NT, 2003, Vista ;

Software MS DOS Disk

Skills Formatting, Partitioning & Repair Commands.

Education QBI " The training institute ", Los Angeles, CA

1995

Technician Certificate

Los Angeles Trade Tech

2009

Association Degree in Science

Yaba College of Technology, Lagos, Nigeria

1985

Bachelor of Science (Honors) in Computer Science.

Certificati HP Product Certification

on All brands of Inkjets & Laser Printers, Scanners, Fax, Copiers

XEROX Product Certification

iskatting, All brands of Phaser Printers

Partitionin IBM Product Certifications

g & Repair All brands of IBM Printers & Fax machines

19999

Referees Mr. Benny Amizade Director, Computer Boy,

Inc 310-***-****)

Mr. Jacob Cohen CEO, Business Computer

Center, Inc 310-***-****)

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