Customer Service Sales

G R E G O R Y M. Mc N A M A R A

***** **** ****** **, ******** CA 93644 • 559-***-**** (c) • ****************@*****.***

OBJECTIVE

Seeking a challenging position where I can utilize my strong organizational, management and sales

skills to benefit your organization.

SUMMARY

Twenty-four years military service, Army E-7, directly responsible for supervising and training up to 100

personnel at any given time. Detail-oriented, highly organized, efficient and tenacious in managing

special projects, with exceptional ability to set priorities. Adaptive team player and positive group leader.

Committed to excellence, yet flexible and open to suggestions/feedback.

PROFESSIONAL ACCOMPLISHMENTS

• Worked on increasing camp enrollment by 10%

• Turned a previously unproductive area/unit into a vibrant recruiting area, increasing overall retention and

unit strength by 50%

• Ranked in Top 5 of 140 recruiters in the state of Texas, 2002

SKILLS

Microsoft Suite • PowerPoint • Customer Service • Conflict Resolution • Management

CERTIFICATES

• Communication Skills for Leadership

• Professional Selling Skills

EDUCATION

• CSUF, Fresno CA, working towards Teaching Certification, 2008

• Texas Woman’s University, Denton TX, 6 hours shy of MBA, 2005

• Texas Woman’s University, Denton TX, BS in Psychology, 2003

PROFESSIONAL TRAINING

• Composite Risk Management Course, 2007

• Advanced Leadership and Management Course, 2003

• Recruiting and Retention Course, 2001

• Master Fitness Trainer Course, 1990

• Drill Sergeant Course, 1990

PROFESSIONAL HISTORY

Sugar Pine Christian Camp, Oakhurst CA 2008 to 2010

Community Relations Coordinator (04/09 to 01/10)

• Responded to requests for information from business and non-profit organizations.

• Arranged public appearances to increase awareness and promote camp exposure.

• Researched objectives, promotional policies and needs of organizations to develop

public relations strategies.

• Established and maintained cooperative relationships with community representatives,

consumers and public interest groups.

• Assisted in editing organizational publications to retain existing clientele and attract new.

• Assisted in the planning and development of camp programs .

Store Manager (04/08 to 04/09)

• Hired, trained and evaluated store personnel.

• Analyzed monthly store budgeting to maintain expenditure controls.

• Monitored sales activities to ensure customer satisfaction.

• Resolved customer complaints regarding worker performance and services rendered.

• Analyzed and recorded personnel and operational data, writing related activity reports.

California Army National Guard, Fresno CA

Honor Guard Team Leader 2006 to 2008

• Performed a variety of tasks during Military Honor funerals to assist funeral directors

and ensured that services ran smoothly and as planned.

• Escorted and transferred the deceased to funeral homes and cemeteries.

• Placed caskets in parlors or chapels prior to wakes or funerals.

Brigade Fire Support NCO 2005 to 2008

• Assisted in preparation and dissemination of fire support plans, coordinating documents,

and target lists and provided liaison support.

• Assisted in fire support planning and in the preparing of technical reports

• Instructed, advised and evaluated subordinate unit Fire Support Sergeants in fire support

planning and coordination techniques.

Infantry Track Commander

Texas Army National Guard, Terrell TX 2003 to 2005

• Provided technical and tactical guidance to subordinates and professional support.

• Assisted in planning, organizing, directing, supervising, training, coordinating, and

reporting activities of subordinate elements.

• Assisted in coordination and implementation of combat operations, training programs,

and administrative and communications procedures.

Recruiting and Retention

Texas Army National Guard, Denton TX 2001 to 2003

• Determined eligibility for extension or immediate reenlistment.

• Conducted enlistment, attrition management and retention interviews.

• Trained unit first line leaders on career planning.

• Prospected for leads, prepared prospect cards, refined leads, and conducted

school programs.

REFERENCES

Available upon request

Gregory M. McNamara page 2

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