Customer Service Home Health

Location:

Posted:

April 26, 2010

ILKA C. LOVELL

** **** *** ****** ***.*F, Mount Vernon, NY 10550

Email: **********@***.***

OBJECTIVE

To be a part of a challenging work group where I can apply my skills in assisting customers and

improving operating efficiency.

EDUCATION

Westchester Community College Valhalla, NY

Word Processing Certificate

The Wartburg Adult Care Community Mounts Vernon, NY

Home Health Aide

SUMMARY OF SKILLS

Customer service skills

Strong communication and listening skills

Bilingual: English and Spanish

Highly organized and detail oriented

Ability to work well in a team environment

EXPERIENCE

The Wartburg Adult Care Community April 2008-Present Mt. Vernon, NY

Home Health Aide

• Assist patients with every day living needs

• Check patients’ pulse rate, temperature, and respiration rate

• Change non sterile dressings, give massages and provide skin care

Rye Playland March 2008-September 2009 Rye, NY

Restroom Manager

• Supervised employees on duty

• Assisted with customer service duties

• Organized management meetings

• Prepared department schedules and time sheets

• Assisted client and staff with translation

• Prepared employee evaluations performance forms

• Ordered and maintained inventory for restroom supplies

Child Care Council of Westchester January 1994-June 2008 White Plains, NY

Sr. Administrative Specialist/Supervisor

• Supervised the front office department

• Assisted with employees schedules

• Ordered office supplies

• Translated English into Spanish for clients

• Provided Data entry report for Albany