Sales Customer Service

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Logan Siragusa

***** ******* ****** ********* ***, Sherman Oaks CA 91403

Home: 818-***-**** . Cell: 818-***-**** . *****.********@*****.***

Computer Service Technician

. Over 10 years technical support experience

. MCSE, MCSA Certifications

. A+ Certification

. Desktop Support Specialist

ADDITIONAL KEY AREAS OF EXPERTISE

Software Installation Network Support Troubleshooting

Hardware Installation Hardware Support Customer Service

Network Design Desktop Support Active Directory

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2 EMPLOYMENT BACKGROUND / TRANSFERABLE ACCOMPLISHMENTS

SYDNEY MICHELLE, INC. - Newport Beach, California / Los Angeles, California

2007 - Present

Retail clothing boutique chain with a good industry reputation for the

latest fashion trends. Revenue of $2.5M.

Network Administrator / Technical Support Specialist

Designed and setup workgroup networks at two locations. Setup and

configured three workstations and a VPN host server. Implemented Point of

Sale computer system and back end financial System.

. Handle all day-to-day technical operations for both locations

. Designed, built and maintained computer network on workgroup

. Created VPN access between both store locations

. Handle all desktop support as well as all network related issue

. Implemented data backup recovery system

. Responsible for all technological hardware purchases, installation,

repair and maintenance.

. Virus removal

. OS installation (Windows XP) and software installation

. POP email setup for Outlook and Outlook Express

. Provide technical support via phone or Remote Access

. Created, designed, and maintained e-commerce website

JOHN ROBERT POWERS (Lightning Bolt Enterprises) - Agoura Hills, California

2005 - 2007

Performing arts academy that finds, develops, trains and markets new talent

to agents and casting directors. The Agoura Hills location has an excellent

reputation. Revenue of $500K- $750K and 15 employees.

Network Administrator / Technical Support Specialist

Designed, setup, and configured network of 2 servers, phone system, and 15

workstations, along with wireless support. Upgraded server to Domain

Controller. Ran Active Directory to maintain network environment.

. Created AD policies to limit access on network.

. Configured a NAS server for file sharing

. Maintained entire network including 2 network printers.

. Deployed software and updates via domain controller.

. Setup POP email system for Microsoft Outlook

. Handled all troubleshooting, desktop, and server issues.

Logan Siragusa Page Two

EMPLOYMENT BACKGROUND / TRANSFERABLE ACCOMPLISHMENTS (Continued)

. Configured DSL for network.

. Handled all hardware issues such as replacing bad hard drives, graphics

and network cards.

SYDNEY MICHELLE, INC. - Newport Beach, California 2004 - 2005

Retail clothing boutique with a good industry reputation for the latest

fashion trends. Revenue of $1.5M.

Computer and Network Support Technician

Maintained computer network system. Handled all software installation,

repair, and maintenance of desktops. Wired network for office and

storefront operation.

. Setup file sharing between office computer and Storefront Point of Sale

computer.

. Configured POP email system.

. Provided user support for staff

. Installed, configured, and maintained point of sale software

MAURICE LACROIX USA - Encino, California 2002 - 2004

U.S. distributor of a high-end Swiss watch. Outstanding reputation for

affordable quality watches. Revenue of over $10M and 30 employees.

Desktop Support / Network Assistant

Worked closely with Network Administrator to maintain domain controller,

Exchange server, DMZ and file server. Provided desktop support to 30+

employees as well as traveling sales staff of 11 people remotely.

. Was responsible for maintaining dial in connectivity to outside sales

staff

. Handled all hardware issues for desktops and servers

. Helped configured Active Directory policies

. Helped Migrate network to new server and desktop equipment.

PRIOR CAREER HISTORY

AMERICA ONLINE, INC. Manager Customer Care Consultant

Managed a team of eight consultants.

. Member of the IRATE queue which handled extremely frustrated and upset

customers.

. Cross platform (Windows and Mac) customer support specialist.

Independent Contract Web Producer for many different companies including

Epolicy.com (an online insurance company), Univessence digital studio (a

web design firm) and Media Revolution (another web design firm).

SOFTWARE PROFICINCIES

QuickBooks MS Word MS Excel

MS PowerPoint MS Outlook Adobe PhotoShop

Adobe Acrobat Adobe Dreamweaver Windows 2000, XP, Vista, 7

EDUCATION / CERTIFICATIONS

MBA Candidate, Pepperdine University, Graziadio School of Business and

Management, Malibu CA, 2010

BA, Media Arts, University of Arizona, Tucson, Arizona, Deans List, 2000

MCSE, Microsoft Certified Systems Engineer Certification

MCSA, Microsoft Certified Systems Administration Certification

A+ Certification, Phoenix, Arizona, 2002

Microsoft Access Database Seminar and Certificate, Burbank, California,

2002

KEY WORDS FOR OPTICAL SCANNING

Technology Transfer, Production, Purchasing, Inventory Control, Production

Planning, Production Management, Methods & Standards, Quality Assurance,

Purchasing, Logistics, Customer Relations, Direct Sales, New Account Sales,

Account Maintenance, Sales Management, Strategic Alliances, Brand

Management, Marketing, Sales Promotion, Advertising, Market Research &

Analysis, Product Management, New Product, Development, Business

Development, New Product Introduction, Planning, Financial Analysis,

Financial Planning, Banking Relations, Cash Management, Credit &

Collections, Budgets, Cost Control, Accounting, Reports, Analysis,

Forecasting, Mgt. Information Systems, Project Management, Info. Systems

Upgrade, Computer Operations, Technical Support, Systems Analysis, Design,

& Development, Data Security, Accounting Systems,

Computer/Telecommunications, Interface, Systems and Procedures, Training,

Supervision, Facilities/Leases, Project Management, Community Affairs,

Public Relations, Government Relations, Financial Community Relations,

Association Relations, Corporate Identity, Training, Evaluation,

Compensation, Benefits, Organization Planning & Development, Basic Re

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