Sales Human Resources

Lori Harness

**** ****** ***** *****

Austell, GA 30106

770-***-**** *********@*****.***

Summary

Results oriented human resources professional with expert knowledge of all

aspects of the business including staffing, client and administrative

requirements. Highly adept at building relationships with internal and

external customers using negotiating skills to expand clientele, increase

productivity, and ensure consistent fair employment processes.

Professional Experience

CYTEC INDUSTRIES, Smyrna, GA 2007 - 2009

Liquid Coating Resins Business

Business Coordinator

Analyzed and prepared monthly sales reports to target growth markets and

provide pricing updates to Business Director, Sales force and Department

Heads. Converted complex global market data into clear easy to understand

format and presented at companywide meetings.

. Captured sales data for analysis to provide the team with the proper

tools to do jobs more efficiently stimulating client interest and sales

leads.

. Maintained customer complaint database in CCIR and pricing database in

Lotus Notes with 100% accuracy to ensure prompt complete resolution of

customer concerns.

. Coordinated new employee start up best practices to ensure successful

transition to the job.

. Provided forecast and budget information to sales representatives by

entering data into Logility and Cognos.

. Created a positive image of the company to interviewees by coordinating

flawless travel and accommodation arrangements.

. Partnered with business analyst to migrate sales data from Lotus Notes to

MS Office CRM and trained sales force on CRM application for a more

streamlined approach in collecting data.

ELAINE STAFFING, Clarkdale, GA 2006 - 2007

Temporary & Permanent Staffing Agency

Senior Staff Coordinator

Conceived and operated own business for 1 year and exceeded initial targets

by 300%.

. Developed a financing system for payroll and business expenditures

reducing overhead substantially.

. Qualified employees for employment using screening techniques including

background checks and reference checks.

. Negotiated contracts between customers, contractors and Elaine Staffing

to establish and maintain effective working relationships.

. Known as a trusted safe keeper of confidential information regarding

payroll, performance reviews and terminations.

UCB PHARMACEUTICALS, Smyrna, GA 2000 - 2006

Keppra and Allergy medication

Sales Analyst

Prepared reports based on sales data compiled for the sales organization.

Prepared monthly and quarterly status reports to distribute to management

and field. Analyzed business processes for operational efficiency.

Contributed to detailed work plans and schedules for the project team.

Lori Harness Page Two

UCB PHARMACEUTICALS (continued)

. Kept precise and stringent records on physician board certifications to

ensure 100% compliance with federal regulations so that patient services

were not at risk.

. Verified and approved Sales reps performance for determining fair

compensation.

. Contributed in the creation and implementation of goal and production

based compensation plans for senior management and sales staff

demonstrating attention to detail and follow through.

. Created monthly and quarterly performance reports encompassing activity

from all lines of business versus prior YTD figures.

Administrative Assistant

Created reports for the sales force regarding market conditions, sales

results, and team earnings. Provided management with periodic formal and

informal reports on the status of projects and problems for proactive

planning.

. Recruited and conducted interviews and training for administrative

personnel with proven track record for selecting talent appropriately

matched for job functions.

. Trained and administered new employees on company procedure and policies

demonstrating company knowledge and initiative.

. Developed an SOP for each job procedure to ensure that work was done

consistently and correctly lowering error rate and maximizing work

performance.

PRUDENTIAL HEALTHCARE, Atlanta, GA 1998 - 2000

Senior Healthcare Insurance Sales

Sales Training Coordinator

Support and coordinate Sales Training & Development team initiatives.

. Organized and presented training for national directors, managers, and

sales representatives for rapid skills and knowledge acquisition for on

the job application.

. Managed training program logistics and consulted with outside vendors to

create a safe, positive learning environment.

. Assist with the implementation and utilization of appropriate training

and development programs designed to improve Prudential's sales staff

performance and to meet the needs of Company goals and objectives.

. Monitored competitive and non-competitive training methods using field

research and the internet; created reports to enhance strategic training

initiatives.

Education

Human Resources, Lansing Community College,

Business Management, Kalamazoo Valley Community College,

SKILLS

MS Office: Access, Excel, Word, Outlook and PowerPoint

SAP and IMS data

Lotus Notes

Cognos (Sales Tool), Cysmart (Sales Tool) and Logility (Forecasting Tool)

Quicken

PeopleSoft

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