Customer Service Management
Resume:
Ana Rodriguez
**** ******* ***. ********** ** ***13
Mobile Phone: 561-***-****
E-mail: ************@***.***
OBJECTIVE
To obtain a position where my relevant 10 years of Business Management
Experience and Great Customer Service skills will positively impact the
community.
WORK EXPERIENCE
Career Management Center Director
April 2005 - present
KinderCare Learning Center
Manage and supervise school daily operations serving over 180 families.
Customer Service, Phone and personal tours for business sale. Staffing,
scheduling, training and annual evaluations. Budgeting. Meeting and
exceeding company growth targets. Licensing, Federal Food Program. Payroll,
HR and Marketing. Collection and Financial Book Keeper. Business Growth
strategies and Safety throughout the school. NAC and NAEYC Accreditation
etc...
Bilingual- Fluently Read, Write and Speak English and Spanish, Ten years
experienced Manager, Outlook, Words, Quick book, Office Machines
Operations, Phone Skills, Great Customer Service.
Preschool Center Director
March 2001 - April 2005
Small World Preschool / Preschool Management, Inc.
Responsible of preschool complete operation, academically and financially.
In charge of hiring process as well as trainings and monthly staff
meetings. Licensing, Federal Food Program. Payroll data entry, Local
Marketing Events such as Open Houses and Family Retention Events.
Collection and Financial Book Keeper. Business Growth strategies and Safety
knowledge. Federal Food Program. Subsidize Agencies Contracts such as
Family Central, VPK etc. APPLE Accreditation, Gold Seal Center.
Peachtree 2007, E-mails, Tuition collection, Phone Skills, Customer
Service, Bilingual- Fluently Read, Write and Speak English and Spanish.
EDUCATION
Certification, Business Management (Center Director)
National CDA Credential, Directors Credential and 45 Hours required by the
State of Florida to work in Childcare. Licensed by the Department of
Children and Family.
10 2000 - Active Credentials
PBCC
Bachelor's Degree, Mathematic.
9 1993 - 7 1998
Felix Varela Institute ISP Cuba
REFERENCES
Nilsa Montanez
Supervisor- Kindercare
Professional
Jorge Perez
President and Owner - Preschool Management, Inc.
Professional
Midiala Ibarra
Assistant Director - Little Dude Ranch Academy
Professional
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