Technician High School

Objective:

To obtain employment as a Network/Desktop Support Engineer that will award

me the opportunity to gain experience and also develop skills that will

contribute towards the company's growth.

Education:

2005 Metropolitan Career Center\Computer Technology Institute

Philadelphia, PA.

Associate Degree in Specialized Technology (Hardware) G.P.A. 3.92

1995 Simon Gratz High School

Philadelphia, PA

Obtained High School Diploma

Skills:

. Computer repair

. Norton, McAfee, AVG

. Network Layout

. Servers 2000, 2003

. Installs Windows 2000/XP/Vista/7

. Ghosting

. MS Office Suite 03, 07 & 2010

. Cornerstone

. Citrix MetaFrame(Server)

. Cisco Routers

. Novell

. Excellent verbal and written communication

. Fantastic interpersonal skills

. Excellent time management skills

. ManageNow(Support Ticket System)

Experience:

Lee Monument Company, Philadelphia, PA

6/2009-Present

Computer Consultant:

. Maintain Xp updates, virus scans, printers and installed application

on hp desktops.

. Perform back ups and resolve any software and hardware problems that

may occur.

. Repair desktop hard drives, dvd roms, memory, plus any other hardware

component.

CDI Corporation, Malvern, PA

5/2009-

6/2009

Deskside Support Technician:

. Imaging Lenovo laptops with XP Pro and Vista, loading user's profile

from network servers.

. Add user's upgraded machines to the network using Citrix MetaFrame and

make sure logins work.

. Install applications, Virus updates, network printers, synchronizing

documents and configure outlook.

JCW Computer Consulting, Philadelphia, PA

8/2008-5/2009

Network/Computer Technician:

. Does server checks of client coverage to make sure users can log on by

remote desktop.

. Configures, installs, backups, upgrades, system clean ups, on all

Windows work stations.

. Identifies, troubleshoots and resolves hardware, software and network

related problems.

IBM,Wilmington, DE

6/2005-8/2008

IMAC Technician

. Daily direct customer interaction with different levels of Astrazeneca

management and employees.

. Perform installs, moves, adds and changes (IMAC) activities, as well

as data backup and restore for clients.

. Done hard drive swaps, upgrades and repairs on IBM and HP desktops,

laptops, tablets and printers.

. Worked with helpdesk in resolving hardware and software problems using

a ticket system called ManageNow.

. Always met Service Level Agreement (SLA) at or above the required 98

percent.

. Update data base changes using Citrix MetaFrame XP's Square One Art

Client application.

Albert Einstein Healthcare Network, Philadelphia, PA

1/2005-6/2005

Computer Consultant

. Direct on-site and remote customer support to users throughout Albert

Einstein hospital

. Ghost, configure, prepare and deploy for rollouts of computers for

Novell networks.

. Install, upgrade and maintain HP workstations, printers and

peripherals locally and remotely.

. Troubleshoot and solve software and hardware problems on Windows 98,

2000 and XP.

Penn Valley Network Inc., Drexel Hill, PA

10/2003-1/2005

PC Technician:

. Repaired, maintained, upgrades, rollout, PC's for Microsoft networks.

. Installed and configured Cisco's 2500/2600 series router and 1900/2900

catalyst switches.

. Maintained network user environment and configured and maintained

network printers.

J&P Compudata, Philadelphia, PA

11/2001-10/2003

PC Technician:

. Refurbish, repair and ghost unused workstations.

. Installed Microsoft and Linux operating systems.

. Troubleshoot and maintained Compacts, IBM's, Dell's, Gateway's, and

Aopen machines.

Contact this candidate