Customer Service Manager

Kristine Tamblingson

*** ******** *****, ******* *******, SC 29316 / 864-***-****

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Summary:

** ***** ** ******** ************ experience/education in operational

management, human resources, and customer relations. Proven ability to

coach, motivate, and lead an organization while maintaining priorities and

budgets. Demonstrated capacity to build successful working relationships

with internal and external clients at all organizational levels.

Employment:

Beresford Box, Inc., Spartanburg, South Carolina / Waterloo, Canada

1994-Present

General Manager 1997 to present

Responsibilities: Reporting directly to CEO/President, responsible for

developing and implementing the priorities and strategies to assure safe,

reliable, efficient, and compliant manufacturing operations. Optimize the

company's product and service through efficient General Manufacturing

Processes, inventory valuation and product costing. Oversee quality

finished goods and superior customer service while providing leadership and

direction for the implementation of plant programs and processes that

achieve the facility's metrics and maintain corporate vision.

. Provide leadership and direction for 40 employees, including staffing,

training, development, performance, labor relations and compensation.

. Managed through five Team leaders, provide leadership and direction to

ensure effective, cohesive performance, and process improvement of the

plant workforce and sales.

. Personally execute a communication strategy which maintains the

confidentiality of legal or privileged documents and encourages an

engaged workforce.

. Administer health and safety programs and processes (5S) to ensure all

plant activities are performed in accordance with company and OSHA

safety requirements.

. Provide leadership and direction to ensure the safety of plant

personnel, with the understanding and exception that zero accidents is

achievable.

. Supervise overall operation costs and manufacturing efficiencies.

Access plant performance, identify deficiencies and apply corrective

action.

. Plan and organize production scheduling, including procurement of raw

material purchases and components to meet specified customer

requirements. Train and lead physical inventory team and processes;

quarterly/annual audits.

. Executed FIFO and CIP systems into inventory, manufacturing and

customer service processes.

. Managed HR to initiate and administer all U.S. company policies and

procedures. Ensure that all plant operations are conducted in

accordance with all applicable laws, permits and established

processes.

. Managed sales and customer service departments that maintained

customer loyalty through consistent and direct contact, resulting in

retention of top 10 clients for 12+ years.

. Initiated training classes for Team Leaders in aspects of CAPA.

. Passed 100% of quality AIB and automotive GMP audits since 1997.

Operations/HR Manager 1994 to 1997

Responsibilities: Reporting to the general manager and president for

diversified responsibilities.

Lead and assist general manager and president in all phases and elements

of the start up operations for the folding carton plant.

. Developed administrative processes and tasks, including software

training and S.O.P. for invoicing, AP, petty cash, personnel files,

and absentee records.

. Managed all components of human resources and employee benefit

including yearly evaluation and costing. Accountable for Immigration

and Naturalization cases; two LPR cases completed.

. Originated and administered company 401K and compliance testing.

. Developed an employee handbook in coordination with legal team.

. Responsible for establishing and maintaining OSHA compliance

processes.

. U.S. account representative of largest client located in the U.S. and

Canada, increasing annual sales by 16% by obtaining new tender.

. Processed payroll.

. Assist GM with direct mentoring of Team leaders in aspects of

supervision, including performance management, appropriate corrective

actions, and leadership skills.

. Implemented Kanban processes in alliance with automotive customer.

Universal Concepts, Lake Bowen, South Carolina

1992-1994

Project Operations Manager

Responsibilities: Reporting directly to president/owner of the company,

responsible for the coordination, oversight, and execution of all project

management activities.

. Partnered with President/Owner of the company in the research and

development of business planning activities, media communications, and

public relations.

. Created a Solutions Directory for six counties to enhance customer

service.

. Maintained company ledgers, business reporting functions and other

organizational support operations.

. Created and designed printed pieces and established an enterprise

database to monitor and forecast customer growth.

American Speedy Printing Center, Spartanburg, South Carolina

1988-1993

Customer Service/Sales

Responsibilities: Reporting to area manager, demonstrated excellent

customer care skills to address issues and provide resolutions.

. Detailed order writing, estimating, expediting and troubleshooting.

Provided direct customer contact; counter sales and service.

. Daily back up, processing order entry, programming, hardware

installation and training of new personnel on company software.

. Operations, maintenance, marketing and sales for Canon CLC; increased

sales by 4% within six months of first analysis.

. Solely responsible for eight major house accounts.

. Assumed store manager's responsibilities in their absence.

Education

Villanova University Nov. 2009 - present; Lean Six Sigma, Organizational

Management Essentials, Certificate in Human Resource Management, January

2010 Spartanburg Community College; Sept. 2009, Excel 2007 CEU Spartanburg

Community College, 1999, C.E.P./ Feb 2008/PPAP, CAPA, FMEA, University of

Wisconsin, Whitewater, BS/Business Administration; 1983-84; First Aid

Responder, certified since 1998; CPR Certified since 1983; various Dunn &

Bradstreet CSR Seminars, AMA Classes, C.E.P. on Inventory & Cycle Counts,

CIP and TS1 seminars, various ADP-sponsored Human Resources courses

Community Service

Soup Kitchen Volunteer - 2009

American Cancer Society-Relay team co-captain since 2001

Mobile Meals driver since 1999

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