Sales Customer Service

Robert C. Malone

** ******** ****

Ringwood, New Jersey 07456

973-***-**** (Home)

212-***-**** (Mobile Phone)

**********@***.*** (E-Mail)

Objective

An opportunity to apply professional expertise and proven track record as an insurance executive

within the healthcare sector. My method is using strategic planning, clear communication,

focused training, knowledge, management and administrative skills to help ensure growth and

profitability objectives.

Experience

Premier Healthcare Exchange (1/06-8/06 as full time consultant, assumed the role of President

and CEO 08/06).

President and CEO, Member of the Board 2006- March, 2010.

Directly responsible for overseeing all aspects of the company's business operations. Responsible

for cultivating strategic business alliances and managing corporate financial affairs. Managed the

national sales division, developed sales quotas, and identified target audience. Grew the company

from $2mm in revenue to $13mm through new business, creating innovative new approaches,

building strategic relationships and up selling current clients through stewardship meetings.

Managed vendor relationships and created synergies between partners. Exceeded annual top line

budget four years running. Successfully exceeded existing as well as new business sales goals.

Expanded product portfolio offering, from a one product portfolio to a single source solution,

and a one stop shop approach. Created the logo, “every claim, every day” to maximize revenue

opportunity. Managing the daily process to become the leader in the medical claims cost

containment industry. www.phx-online.com. PHX's client base is over 100 TPA’s nationally, in

addition to reinsurance companies and self administered groups and unions. Experienced in

R&D models, rollout of new product offerings, P&L responsibility,

In 2009, PHX was listed by Inc. Magazine as one of the fastest growing companies in the USA,

additionally in 2009; PHX was listed in New Jersey Biz Magazine as one of the fastest growing

companies in NJ.

Willis North America (2005-2006)

Senior Vice President/Chief Operating Officer, Global Specialty Division

Directly responsible for managing and reporting revenues stream, ensure profitability and

growth. Responsible for sales, business development and all operations for division. Additional

responsibilities include Compliance, Human Resources, Strategic Planning, Develop and

Maintain Key Relationships. Managed staff in North America, Responsible for divisional P&L,

established policies and procedures. Lines of business included Aviation, Marine, Kidnap and

Ransom, Fine Arts and Species, Employee Benefits.

Amalgamated Life Insurance Company (2003-2005)

Executive Vice President/Chief Marketing Officer/President of Alicare (TPA)

President of Third Party Administrator. Amalgamated is owned by UNITE HERE, a national

union, formally The International Ladies Garment Workers Union (Look for the union label).

Managed claims, service, sales, marketing, underwriting and actuary divisions. Managed

approximately 150 employees and an annual budget of over $15mm. Responsible for moving the

organization forward through leadership, sales, creativity and building strategic partnerships.

Managed relationship with reinsurance carriers, negotiated reinsurance treaties. Established

relationships with a multitude of PPO’s regionally and nationally to maximize revenue

opportunity. Successful in managing a sales force, establishing and meeting goals, creating plan

designs, as well as a strategic plan. Achieved a strong customer base and broker following.

Worked with nationwide unions and associations. Alicare’s client base had over 500,000 member

lives. Identified opportunity for an acquisition in ULLICO’s TPA business, and assumed a

$12mm in annual revenue.

Life Insurance Company of Boston and New York/ Boston Mutual Life Insurance Company

(1996-2003) LICOBANY is a wholly owned subsidiary of Boston Mutual Life (TPA)

Regional Sales Vice President

Managed sales staff, claims, underwriting, and customer service units for the New York

Company. Managed five additional Group Sales Offices for parent company; total staff is

comprised of 60 employees. Recruited and trained for all positions. Experience in selling Group

Life, Dental, Long/Short Term Disability (True Group and Voluntary), EAP, and Excess Loss.

Successful at establishing and developing sales territory. Experienced in building and

maintaining relationships. Strong broker/TPA following. Ranked number

one nationwide in group sales from 1997-2002. Managed personal production in excess of

$20mm in annual premium. Strong affinity/association/union background.

Empire Blue Cross & Blue Shield (1988-1995)

Benefit Consultant

Developed, expanded, and maintained strategic relationships with over 100 group brokers and

consultants in the New York/New Jersey marketplace. Continually surpassed aggressive sales

goals, maintained consistent number one position in new business sales from 1992-1995.

Successfully completed The Fast Track Management Trainee Program.

Education

Bachelor of Science, Economics, College of Staten Island 1987

Professional Associations

Member of Who’s Who, International Foundation, SIIA, The CEO Club, Maintain Real Estate

Salespersons license in NJ.

Community Involvement

Former Board Member, The Working Theater. http://www.theworkingtheater.org/

Former Board Member (Chair), St. Catherine’s Performing Arts Guild

Former Board Member, East 37 Street Owners Association. (Co-op Board)

th

Former Board Member (Chair), Kensington Woods Homeowners Association

Former Volunteer for The Red Cross, Holocaust Project.

Currently Involved with:

KIVA, “Loans that change lives” http://www.kiva.org/

Toys for Tots

Make a Wish Foundation

United Way

American Cancer Society

Contact this candidate