Customer Service Human Resource
Resume:
MARCIA D. MANNERS
************@*****.***
Excellent verbal and written skills Proficient with MS Office
Top notch organizational skills 18 years in customer service
** ***** *****ement experience 15 years Human Resource
Creative and quality motivated Conducts training seminars
Presentation Skills
Sales and Marketing Support
EDUCATION:
Palm Beach Atlantic University
Human Resource Management – West Palm Beach, FL
New York City Technical College
Associates Marketing Management – Brooklyn, NY
RANSTAD NA
Recruiter – Boca Raton, FL 2009 – 2010
(Temporary assignment)
• Helped with Recruiting efforts to staff temporary positions for branch
• Handled all in house administrative duties
• Other duties as assigned
SPHERION CORPORATION
Today’s Office Professionals
Staffing Specialist – West Palm Beach, FL 2006 – 2008
• Develop and implement effective recruiting strategies to create a pool of employees for temporary and
permanent positions.
• Full cycle recruiting which include interview, hire, and placement at client sites.
• Strong sourcing activities and techniques i.e. internet job boards, on site interviewing at client sites,
open houses, job fairs and seminars.
• New hire orientation.
• Marketing strategy to increase sales and maximize profits by evaluating potential of client base,
developing new accounts and increase revenue of existing accounts through telemarketing and
outside sales activities.
• Financial management responsibility of branch day to day operations to include budgeting,
forecasting, monthly P&L review, credit and collections.
• Participate in local professional, business and civic organizations to enhance personal development
and to promote company recognition.
• Strong experience in call center recruiting for a national utilities company, temporary, temp to perm
and permanent staffing for companies throughout Palm Beach County.
Spherion Staffing / On Premise at Corporate Office
Client Service Manager / Recruiter– Ft. Lauderdale, FL 2004 – 2006
• Develop a collaborative relationship and maintain proactive involvement with the client to ensure
maximum business development, total client satisfaction and employee retention.
• Communicate and coordinate the various aspects of On Premise operations to ensure compliance
with established policies and procedures as well as local, state and federal laws and guidelines i.e.
Worker’s Compensation,
• Unemployment, HR, Legal, WOTC, and Account Management Systems. Coordinate order activity,
monitor performance and manage revenue of affiliate vendors in accordance with negotiated
guidelines.
• Assist in the completion of feasibility / operational studies, analysis of sales opportunities and interact
with the client to identify future flexible staffing needs.
• Prepare, customize and analyze reports, identify trends / problem areas, review results and
recommend problem resolution and improvements to the client / affiliate vendors.
• Administered socialized screening and testing as contracted by the client.
• Coach and counsel associates on behavioral and performance issues, document and take corrective
action as necessary.
VISION CARE HOLDINGS 2001 2004
National Recruiter – Lake Worth, FL
• Managed the total recruiting function for 70 retail locations nationwide.
• Ability to source, screen and pre qualify, and select candidates for job openings.
• Ability to communicate with hiring managers nationwide in regards to their open positions and
recruiting priorities.
• Created and implemented recruiting strategies within a fast paced environment.
• Ability to direct recruit and cold call to source and select passive qualified candidates.
• Chosen to form a Task force to implement and create a Human Resource Policies & Procedures
manual.
• Ensure legal and EEO compliance and maintain confidential employee files.
BANK OF AMERICA 1990 2001
Human Resource Officer / Regional Recruiter– West Palm Beach & Port St. Lucie, FL
• Human Resource Generalist / Regional Recruiter for the bank’s Consumer Banking Division,
overseeing all recruiting and employee relations.
• Responsible for recruiting, interviewing, scheduling and coordinating training for staff, clients, new
hire orientation, payroll, benefit coordinator.
• Lead recruiter for staffing all Publix / In Store Banking Centers throughout the region.
• Provide development / delivery of retention initiatives to business lines resulting in increased retention
from approximately 30% to 80%.
• Verified potential candidate’s employment history, background checks, schedule drug tests, entering
and maintaining candidate’s information into system.
• Responsible also for overall administration of benefits program including, but not limited to health
insurance, STD/LTD, flex plans, 401K, life insurance and COBRA, FMLA.
• Ability to work with senior management to help resolve client issues, research and resolve complaints,
prepared feedback to ensure quality, problem prevention and customer service.
• Foster a work environment that will motivate and retain staff.
ACHIEVEMENTS & CERTIFICATIONS:
Performance Forum attendee – awarded for being in the top 10% of company achievement at
Spherion Corporation
Certificate of Appreciation – Best In Store Recruiter
Certificate – Create the North Region Banker’s Plan
CELA Award – Human Resource and Recruiting Efforts in the South Region
CELA Award – Staffing Personal Bankers in the North Region
Staffing Team Award – Achieved goals to bring openings to zero
Certificate – “Managing Your Time”
Certified Recruiter – Lee Radley Role Play for managerial candidates
Various training courses which included train the trainer to facilitate mgmt training modules
Management / Leadership certification
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