Customer Service Representative

Lisa Smith

**** ********** *****, ******* **, ***23

954-***-****

***********@***.***

Objective

To secure position in the medical coding and billing field and to utilize my skills and education while making a

significant contribution to the success of the company.

Education

Florida Career College - Medical Coding / Billing Program

Relevant Skills

-MS Office suite – Word, Excel, Power point, Outlook

-Phone receptionist

-Strong interpersonal skills

-Type 45 wpm

Employment History

Cumberland Distribution 2/2007 – 09/2009

Customer Service Representative

• Responsible for data entry of client information to new software (Netsuite) for I.T. department

• Prepared expense reports and scheduled meetings in Outlook for IT Director.

• Assisted with front desk administrative responsibilities

First Data Merchant Services 10/2005- 10/2006

Customer Care Associates

• Servicing Chase/Paymentech merchants with questions on their accounts

• Changing/updating banking information and verifying deposit dates and amounts

• Assisted merchants with inquiries on customer’s credit card purchases

Aerotek Staffing / United Health Care 6/2005 - 9/2005

Customer Service Representative

• Handling data entry for claims to ensure accurate information was processed

• Contacted pharmacies with updated patient information on prescriptions

• Educated members of the Medicare Part D plan.

Kelly Services/Equifax Credit Service 9/1998 - 3/2004

Credit Investigator

• Contacted creditors to verify debtors balance with regards to their mortgage applications

• Emailed and faxed mortgage processors with updated client information

References upon request

Contact this candidate