Customer Service Technician

ARTUR ABRAMOV

*** - ** **** ******

Flushing, NY 11367

Phone: 646-***-****

Email: *****.*******@*****.***

OBJECTIVE: To obtain a full time position as a PC Technician

EDUCATION: American Training Center, Queens, NY

May 2008 - July 2008

. AutoCAD (2006 - 2008)

. Skills: Architectural, Mechanical and Electrical

Application

TCI-College of Technology, New York, NY

September 2002 - August 2004

. Major - Industrial Electronics Technology Computer

Track

. Obtained Associate Degree in Computer Science -

August 2004

IT Solutions Exchange, New York, NY

September 2006 - December 2006

. N+ Certified Professional - September 2006

. A+ Certified Professional - December 2006

. Mac Certified Professional- July 2009

. Dell Certified Professional- August 2009

. HP Certified Professional- August 2009

. Lexmark Printer Professional- September 2009

WORK EXPERIENCE:

NCR July

2008-March 2009

. Responsible for repairing ATM machines

. Replace software

. Replace presenters, dispensers, car reader, printers

. Replace CRT monitors

. Replace Pick Arms

Freelance Technician

January 2007 - present

. Setup 800.11 wireless access points (WAP)

. Building systems from the ground-up according to

customer needs: installed system boards,

Network cards, memory, hard drives, video cards

. Partitioning drives and installed software utilities

. Installation and configuration of all windows

operating systems

Agency, LIC, NY

Client: Cable Vision

2004-present

Customer Service Representative

. Help customers with network connections over the

phone

. Troubleshoot network connections and cards

. Schedule appointments for technicians

Computer Doctor, Inc.

PC Support Technician

June 2005 - July 2006

. Fixed PC & laptops

. Troubleshoot hard drive problems, memory, network

cards,

. Operating systems, network connections, boot up

problems

. Installed RAM, hard drive, SATA, IDE, motherboards,

processors

COMPUTER SKILLS:

. Microsoft Word, Excel, Access, Publisher and Power

Point

. Internet connection, troubleshoot internet

. Repairing computers such as Dell, Gateway, HP,

Toshiba and ect...

. Network connections between PC's

. Installing and troubleshooting: Patches, Virus

Protection Software, Window Updates, Vista Operating

System, Server backups, Visual Basic.net, Frame Work

2.0 package, and all Windows Operating Systems such as

(Windows 98, XP, Vista, Windows 7, Server 2008, Linux,

Tiger, Leopard Operating Systems) Fax services,

Internet Explorer, Internet Information Services,

Network File and Print Services, Printers, Adobe Reader

8, Word, Excel, Power point Access, Publisher, Wireless

Connections

LANGUAGES: Fully bilingual in Russian and English

References upon request

Contact this candidate