Human Resources Manager

Yolanda R. Richards

**** ****** ****** *******, ** 30346

E-mail: **********@*****.*** + Cell: 646-***-****

Highly accomplished Human Resources Professional with proven expertise in

recruiting, employee relations, and organizational management. Proven

success introducing procedural improvements, establishing recruiting and

training programs, assisting professionals in planning academic and career-

oriented objectives, and spearheading change-management initiatives

designed to drive company goals. Adept at formulating policies and

procedures, developing HR manuals, and ensuring compliance with local,

state, and federal guidelines. Key skill sets include:

( Recruiting/Staffing ( Diversity Programs (

Talent Management

( Training/Coaching ( Policy Development (

Employee Relations

( Employee Retention ( Benefits Administration (

Performance Management

( Policy Administration ( HRIS (

Budget/Cost Control

CONSULtation experience 2/2009

- present

. Provide human resources consulting services to nonprofit organizations

with budgets of $1M - $5M.

. Consult about a wide range of projects, including developing and

conducting needs analysis review of staff skills, performance, and

positions.

. Assess and revise personnel policies.

PROFESSIONAL EXPERIENCE

SAFE SPACE, Jamaica, NY 8/2009 - 3/2010

Interim Director of Human Resources (contract position through Michael Page

International)

Oversaw human resource and payroll functions for multiservice community-

based nonprofit organization with $13M budget and 250 employees across

multiple locations. Managed all aspects of staffing, training,

compensation, policy administration, employee relations, and benefits

administration.

. Provided strategies and advice to senior management.

. Implemented recruitment, orientation, and training processes.

BUILDING EXCELLENT SCHOOLS, Boston,

MA

3/2008 - 8/2008

National Recruiter - Eastern Region (position eliminated due to downsizing)

Identified, cultivated and solicited applicants for the Building Excellent

Schools Fellowship, a year-long, full-time comprehensive training program

in charter school leadership and development.

. Built recognition of the fellowship by meeting with leaders in

education, community affairs, and professional organizations and

conducting information sessions.

HARLEM CHILDREN'S ZONE, New York, NY

2007 - 2008

Promise Academy Charter Schools

Director, Human Resources (position eliminated due to restructuring)

Oversaw human resources operations for three charter schools operating

under $65M parent organization

Harlem Children's Zone. Managed talent acquisition and development,

employee relations, compensation, and performance management for 250-person

office. Advised and consulted with Acting Superintendent regarding

compliance issues.

. Decreased turnover for teachers and administrators to 6% by designing

and implementing an effective recruiting and retention strategy.

. Improved number of certified teachers by 33% over previous year.

. Managed State Education Department and Department of Education

compliance and reporting for certification, health and security

clearance, school incidents, and student attendance.

Yolanda R. Richards

Page 2

Natural Resources Defense Council, New York, NY 2005 -

2007

Diversity Recruiting Manager

Developed and implemented $63M national nonprofit organization's first

standardized diversity initiative designed to increase efficiency of

recruiting efforts. Performed diversity and other training for four office

locations. Administered $171,000 budget. Represented organization at job

fairs and other recruiting events.

. Increased overall percentage of minority hirings 3% over previous year,

to 29%.

. Introduced and managed highly effective outreach programs, primarily

targeting colleges and law schools, to recruit interns and legal

interns.

. Established relationships with diversity-focused institutions and groups

such as Posse Foundation, University of Michigan, Howard University,

National Hispanic Environmental Council, and others to promote

organization's goals.

. Developed training program utilized in new U.S. and China-based offices

and established organization-wide mentoring program.

National Urban League, New York, NY 2001 - 2005

Manager, Human Resources

Supervised recruiting operations for nation's oldest civil rights

organization with $38M budget and 100 employees across two locations.

Oversaw and improved professional development, leadership training,

employee relations for administrative personnel, and other key programs.

. Reduced recruiting costs by instituting interim staffing program that

provided temporary employees from internally developed candidate list,

eliminating need for outside agencies.

. Designed and introduced improved recruiting and new-hire-orientation

processes.

. Produced added revenue by introducing organization's first diversity

career center Web page and allowing outside companies to post job

openings on page.

. Developed and implemented college-internship program. Arranged

partnerships with corporate sponsors to allow expanded training of

interns in for-profit venues.

. Created multi-rater performance-review process and employee-recognition

program.

Recruitment Associate

. Managed screening, interviewing, and negotiation of compensation

packages.

. Prepared formal job descriptions.

. Coordinated organization's diversity career center Web page.

CAREER NOTE: Previously held position of Human Resources Representative

with Loews Cineplex Entertainment, New York, NY (1997 - 2000).

EDUCATION

Master of Science in Organizational Leadership, Regis University School of

Management (in progress)

Certificate in Human Resources, New York Institute of Technology

Bachelor of Arts in Political Science, Morgan State University

affiliations

Society for Human Resources Management, National Association of African

Americans in Human Resources, National Black MBA Association

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