Customer Service Sales Representative
Resume:
Cassie C. Murphy
**** ***** *********** **. ***. 1319 Atlanta, Ga. 30341
******.********@*****.***
Professional Summary:
. Skilled at learning new concepts quickly, working well under pressure,
and communicating ideas clearly and effectively.
. Intermediate knowledge in human resource practices including human
capital.
. Experienced team trainer.
. Comprehensive knowledge of Family Medical Leave Act (FMLA) and related
laws in all 50 states to efficiently administer our customers' FMLA
and related policies.
Education:
Georgia Southern University, Statesboro, Georgia
Bachelor of Business Administration in Marketing
Emphasis in Fashion Merchandising May 2006
Capella University, Minneapolis, MN
Master of Science in Human Resource Management Expected Graduation December
2011
Honors : College of Business Dean's List, Fall 2004
Professional Experience:
May 2009- Present
Sedgwick CMS, Atlanta, Georgia
Family Medical Leave Specialist
. Establishes FMLA claims; tracks and codes documentation in accordance
with internal workflow processes.
. Analyzes FMLA claims to determine eligibility and certification in
compliance with state and federal regulations.
. Identifies action plan; determines benefits due; and makes timely case
decisions based on service expectations as established by the client.
. Communicates decisions and on-going expectations with claimants and
clients.
. Maintains professional client relationships.
. Supports the total performance management initiative.
September 2006- October 2008
Target Corporation, Sandy Springs, Georgia
Executive Team Leader
. Recruiting, selecting, developing, cross-training and retaining a
Fast, Fun and Friendly team
. Managing the day to day operations of the guest service team
. Demonstrating leadership by providing honest feedback, coaching and
recognition
. Achieving financial results through profitable sales and expense
management, including payroll
. Using Team Trainers, training tools and learning plans to fully train
team members; following up on training events to evaluate learning
progress
June 2005-August 2005
Victoria's Secret, Valdosta, Georgia
Sales Representative
. Provided sales and customer service
. Handled customer returns and complaints
. Conducted financial transactions by operating and balancing cash
drawer
May 2004-August 2004
Express, Columbus, Ohio
Sales Representative
. Presented sales and customer service
. Responded to customer returns and complaints
. Handled financial transactions by operating and balancing cash drawer
. Assisted with sales promotion campaigns by setting up advertisement
posters within the store
. Conducted inventory control and other products as needed
Affiliations:
Delta Sigma Pi Professional Business Fraternity
Vice President of Chapter Operations, Spring 2006
. Oversee the maintenance of all Chapter Efficiency Index records
Vice President of Scholarships and Awards, Fall 2005
. Inform brothers of scholarships available on and off campus
. Apply for special awards for the fraternity
Professional Skills:
. Excellent communication skills
. Effective at handling customer service issues
. Works well with diversity
Computer Skills:
. Proficient in Microsoft Word, Excel, PowerPoint and Outlook
. Expert at JURIS and TAMS2 (programs used to manage Family Medical
Leave)
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