Customer Service Human Resources

SUSAN M. WINSTON

**** ***** ***** ******** ********, Georgia 30058

(H) 770-***-**** (C) 770-***-****

*.********@*****.***

PROFESSIONAL OBJECTIVE

Utilize my corporate recruiting and human resources skills to assist an

organization in achieving its overall profit and growth objectives.

EDUCATION

Purdue University, West Lafayette, Indiana

Bachelors of Science in Restaurant, Hotel, Institutional &Tourism

Management (December 1994)

. Walt Disney World - Summer College Program Intern - Orlando, Florida

. Arthur Anderson- First Hospitality Intern, Saint Charles, Illinois

Soma Institute the National School of Clinical Massage Therapy, Chicago,

Illinois

Certified Clinical Massage Therapist (May 2005)

PROFESSIONAL PROFILE

. Consistently received outstanding performance evaluation in all

positions held for achieving its overall goals and objectives.

. Strengths include excellent leadership, interpersonal, analytical and

problem solving skills.

. Computer proficiency in MS Word, Excel (basic), Power Point (basic),

Pereless, Ceridian, and Internet

PROFESSIONAL EXPERIENCE

SPA ATLANTA, Atlanta, Georgia

Mobile Spa Consultant (Presently Employed Part -Time)

. Recruit, train, and empower candidates on how to become successful

Beauty Consultants.

. Conduct work place and in home stress and wellness seminars.

. Provide exceptional customer service, schedule appointments, and

answer inbound/outbound calls.

PEARSON, Westerville, Ohio

Contractor (2008 - 2009)

. Highly confidential project involving education skill systems.

. Responsible for scoring tests and successfully meeting deadlines.

AFFINION, Westerville, Ohio

Travel Consultant (2008)

. Booked airline, car, hotel reservations and answered outbound calls.

CONTRACT RECRUITER March 1997 - November 2006

HR WORKS, Atlanta, Georgia

Human Resources Staffing Specialist (2005 -2006)

. Conducted behavior interviews, cold called, direct sourced, internet

recruited, and provided career counseling.

. Tracked applicants on Pereless information systems.

. Established and maintained mutual relationships with clients/employers

to achieve employment placement and obtain goals.

. Provided superior customer service, problem resolution, and exceeded

time sensitive deadlines.

. Member of CHARITY works and Team works committees.

NCS PEARSON, Atlanta, Georgia

Contract Staffing Specialist (2002)

. Utilized comprehensive recruiting and HR skills to recruit security

personnel for employment with government TSA.

. Promoted to Team Lead on different orientation assignments due to

outstanding performance with responsibility for supervising up to 30

personnel.

. Interviewed applicants and either qualified or disqualified applicants

based upon qualifications and other associated factors.

. Conducted skills assessments in conjunction with evaluation process.

. Position involved 100% worldwide travel to conduct new hire

orientations and recruiting.

. Trained, processed, and hired employees at Assessment Centers.

. Implemented procedures to resolve problems through immediate actions

on short-term planning

. Ensured proper completions of all projects within budget to high

quality standards.

RANDSTAD, Alpharetta, Georgia

Human Resources/ Customer Service Specialist (2000 - 2002)

. Performed HR and personnel functions including employment

verification, reference checks, and office support.

. Completed all duties in a timely manner to high standards.

SCHOOL CITY OF HAMMOND, Hammond, Indiana

Substitute Teacher (1999 - 2000)

. Provided quality instruction to students in accordance with assigned

curriculum.

. Accountable for presentation of subject, classroom management, student

discipline, and problem solving.

PRUDENTIAL PROPERTY AND CASUALTY INSURANCE, Oak Brook, Illinois

Contract Recruiter/ Flex Execs Management Solutions (1998)

. Successfully recruited Underwriter, PC Analyst, New Business

Specialist and Customer Service staff to support calls center

operations.

. Recruited on college campuses, job fairs, newspaper, radio, and other

media to generate applicant pole.

. Screened and interviewed candidates, extended offers, negotiated

compensation.

. Explained benefit packages.

. Utilized computer and writing skills to develop cost-per-hire reports

and developed Human Resources Recruiting Manual.

CITIBANK Chicago, Illinois

Contract Recruiter / Manpower (1997)

. Consistently achieved corporate objectives while overseeing all

customer service recruiting functions for 52 branch locations.

. Analyzed Citibank needs and developed recruiting strategies to achieve

their requirements.

. Served as liaison between departments and candidates.

. Researched and verified references, extended offers, and negotiated

compensation.

CPS, INC, Westchester, Illinois

Technical Recruiter (1995 - 1996)

. Conducted specific searches and wrote hiring specifications for Plant

Managers, Material Managers, Distribution and Production Supervisors.

. Achieved corporate goals through effective recruiting strategies and

organizing job fairs.

. Screened and evaluated qualifications of candidates who were

downsized.

. Advised displaced workers in interviewing techniques, resume writing,

and acceptance offers.

HONORS/AWARDS

. Member of SHRM (Society of Human Resource Management)

. Recipient Marriott Hotels Scholarship

. Certificate of Recognition, AHF Hyatt Hotels

. ASSOCIATIONS

. Horizons - Mentor

. Habitat For Humanity - Volunteer

. National Society of Minority Hoteliers - Vice President

. Alpha Kappa Alpha Sorority, Incorporated

. Hands On Atlanta - Volunteer

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