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Engineer Customer Service

Location:
Hilton, NY, 14468
Posted:
March 30, 2010

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Resume:

DAVID SMOLENICKI

*** ******* **. ****** ** *****

585-***-****

abmx6o@r.postjobfree.com

OBJECTIVE

IT Technician, available for A, B shift, and on call, as needed

SUMMARY

. Experienced in building computer systems, hardware and software.

. Extensive customer service experience

. Computer certified: MSWord '03, '07, Excel '07 and PowerPoint

'07

. Certified: A+, Net+, Security+

. Dell certified (up-to-date)

Relevant Skills

Information Technology

. Providing remote assistance to others, primarily in resolving

software issues

. Rebuilding and repairing computer hardware

. Troubleshooting and installing windows and windows based

applications

. Repairing Dell/Alienware laptops

Customer Service

. Dealing with customers, doing service calls for Dell

WORK HISTORY

Sapphire Technologies, contracted out to Unisys.

2009-2010

Certified Dell field Engineer

I was working as Dell field engineer. Diagnosing and replacing warranted

components in client's computers. Over ~80% of work was done on portable

systems.

Rochester Plaza and convention center, Rochester, NY

2007-2008

Maintenance Engineer

Maintaining and repairing hotel facilities.

Marriot Hotel, Greece, NY

2007

Maintenance Engineer

I was assisting hotel guests with network, and printer issues. I was

resetting switches and routers for TV and computer systems.

Tamarack Junction, Reno, NV

2004 - 2005

Chief Engineer Assistant

Maintaining casino and restaurant facility

W.A.R.C; Reno, NV

2004 - 2005

Maintenance Supervisor

Maintaining and repairing multiple facilities. Writing reports in regard to

safety and maintenance schedules.

John Asguaga's Nugget, Sparks, NV

1998 - 2003

Maintenance Engineer

Running boilers and HVAC systems using proprietary computer interfaces

Additional Relevant Experience

Previous experience related to IT field can be summarized in these

few points.

. I owned my first computer in grade school, in 1985.

. Had informatics class trough high school.

. I did vocational studies in Silicon Valley, CA in 1995. There I was a

leader of the computer class; couple days a week, for a year. We were

learning advanced dos and computer components.

. I was always having great interest in computers and they are my mayor

hobby.

EDUCATION

High School Diploma with major in civil engineering



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