Sales Customer Service
Resume:
Guilmarie N. Quintero
Coral Springs, FL 33071
*********.********@*****.***
EDUCATION
Florida Atlantic University
Bachelor of Science in Business Administration, expected June 2011
Emphasis: Management
Minor: Marketing
PROFESSIONAL EXPERIENCE
Wannado City LLC, Ft. Lauderdale, Florida
Retail Manager, October 2008-Present
Manage the daily operation of 6 locations throughout the theme park.
Oversee two supervisors and 15 sales associates.
Design, outsource, and supervise the development and manufacture of wannado
brand merchandise and souvenirs.
Build relationships and negotiate with vendors and distributors of toys,
stationary, plush, candy, and accessories.
In charge of promotions, design, and layout within the stores.
Increased department per capita by 179%.
Increased revenue by 204%.
Responsible for the integration of a new kiosk that generates an additional
$2000 in profits per week.
Proposed and launched marketing strategy that would increase park
attendance. This effort was done in conjunction with the marketing
department and included a new concept that was introduced with new
activities, a print campaign, and a social media campaign.
Retail Supervisor, March 2008-October 2008
Supervised 12 sales associates after promotion from Cash Handling
Department.
In charge of daily park operations within the Retail Department.
Ensure that company standards in customer service are being met by sales
associates.
Oversee the training of new sales associates in the five store locations,
as well as general cash handling training, and park orientation.
Assist the department manager in the compilation of revenue, cost of goods
sold, and labor cost reports.
Responsible for weekly scheduling.
Sears, Roebuck and Co, Oviedo, Florida
Human Resource and Finance Assistant, January 2007-May 2007
Compiled and distributed weekly, monthly, quarterly, and annual store sales
financial reports.
Prepared workers compensation, over time, and turn over reports for Human
Resource Department Manager.
Support in the hiring and training process.
Responsible for Cash Control Department and completing daily store
deposits.
SKILLS
Computer Software: Microsoft Word, Excel, PowerPoint
Bilingual: Fluent in English and Spanish
ACHIEVEMENTS
Delta Epsilon Chi's International Career Development Conference, Anaheim,
CA
First Place Winner in Hospitality Management. April 2009
Delta Epsilon Chi's State Conference, Orlando, FL
Second Place Winner in Human Resource Management. March 2009
Third Place Winner in Hospitality Management. March 2009
PROFESSIONAL AFFILIATION
Coral Springs Chamber of Commerce
Phi Beta Lambda
REFERENCES
Available upon request.
Contact this candidate