Customer Service Human Resources

Whitney B. Smith *** Wall Blvd. Gretna, Louisiana

70056

*******@*****.***

Phone: 504-***-****

OBJECTIVE:

To contribute to an organization's success by utilizing my professional and

technical human resources skills, while gaining the opportunity for

continual growth and development in this field.

EDUCATION:

Louisiana Tech University August

2009

Masters of Art Industrial/Organizational Psychology, GPA 3.9/4.0

Louisiana State University May

2008

Bachelors of Science, Psychology

ACCOMPLISHMENTS:

-Conducted needs assessment and developed a mock training program for the

City of Ruston Fire Department.

-Developed a new method for the selection and hiring process for a Secret

Service Agent of the FBI on the Graduate level.

- Developed specific goals and plans to prioritize, organize and accomplish

work for the City of Ruston.

EMPLOYMENT EXPERIENCE:

Kelly Educational Services, Gretna,La October 2009-present

Substitute Teacher

- Implement teacher lesson plans, assign student class work and

homework

- Maintain classroom control and discipline

- Promote student learning in the absence of the regular classroom

teacher

- Complete a daily report or evaluation to communicate any pertinent

information resulting from the day's events.

Libbey Glass Incorporated, Ruston, LA June 2009 to August 2009

Human Resources Intern

- Aided Assistant Human Resource Manager with documenting grievance

claims of employees at Libbey Glass Inc.

- Kept an accurate account of the minutes in the meetings between

employees and the manager.

- Administered computer based hiring exams to new applicants and

placement exams to promotable employees of Libbey Glass.

- Relayed and clarified instructions of the exam.

- Monitored progress of tests.

- Shadowed an employee of each department in the Human Resources area to

gain experience and knowledge in each area such as benefits, employee

testing, and employment.

City of Ruston, Ruston, LA October 2008 to August

2009

Utilities Customer Service Representative

- Answered customer's questions regarding utility accounts such as

balances, due date, disconnecting and connecting services.

- Conducted monetary transactions using Municipal Information System

(MUNIS) for payment of bills, deposits, and refunds.

- Typed, filed, answered phones and completed other clerical duties as

assigned.

- Practiced active listening to appropriately handle customer complaints

and report issues to the Customer Service Manager.

- Distributed insufficient funds notices to customers via mail.

Submitted work orders to maintenance and meter readers to have

utilities disconnected in the result of a failure to respond to the

notice.

Dillard's, Baton Rouge, LA October 2007 to July

2008

Sales Associate

- Assisted customers with purchases and conducted monetary transactions

for sales and returns.

- Conducted semi-annual inventory by auditing and accounting for all

items in my department.

- Trained newly hired associates in all areas of sales such as general

customer service, register operation, inventory tracking, and company

policy.

Contact this candidate