Customer Service Project
Resume:
RASHPAL SINGH
E-mail: **************@*****.***
Permanent resident
CARRER OBJECTIVE
To be in a challenging position that utilizes my expertise, education and experience in a professional environment to
accomplish project goals.
EXECUTIVE SUMMARY:
• Proven abilities in analyzing financial data, statistical analysis, forecasting, and compliance reporting.
• Excellent understanding of banking services and products on corporate Level.
• Sound knowledge in accounting standards and local banking practice.
• Good exposure in cost allocation modules and fund transfer pricing.
• Advance proficiency in Excel, Access, Visio, Crystal report, Data Modeling.
• Excellent understanding of various SDLC methodologies: Waterfall, Iterative and Agile/Scrum, RUP.
• Excellent software development skills.
• Knowledge of Quality assurance tools and system integration. Strong analytical and problem solving skills.
• Excellent interpersonal and communication (written / verbal) skills.
• Proven Leadership qualities and ability to work in a team.
PROFESSIONAL EDUCATION
Currently at CSU EAST BAY, Hayward, CA GPA (3.9/4.0)
MBA.Finance (Part Time) Fall 2009 - Current
Punjab Technical University, India GPA (3.9/4.0)
BS: Electronics and Telecommunication Engineering May 2007
PROFESSIONAL EXPERIENCE
Walgreens, San Jose, CA Mar 2009 - Current
Certified photo specialist (part time, pursuing MBA
ICICI Bank, Nakodar, Punjab, India Jan2008- Nov2008
Teller/Cashier
• Responsible for processing customer financial transactions within assigned limits and established guidelines.
• Balanced cash drawer and teller transactions within established guidelines.
• Performed cash handling functions in an accurate and secure manner for receiving, receipting and processing of
payments.
• Responsible for the safekeeping of money received for cash drawer and the prompt accounting or transfer of
funds to safeguard against loss, and to establish and maintain cash drawer limits according to policy.
• Provided excellent customer service in completing transactions efficiently and in a friendly, professional manner.
• Achieved sales and referral goals by identifying and selling Association products and services beneficial to the
customers needs.
• Maintained a current knowledge of new and existing products and services.
• Participated in promotions and sales activities to ensure the Bank's growth.
• Addressed customer questions/concerns and refer to appropriate internal resources for resolution to achieve
customer satisfaction.
• Responsible for Supporting daily tasks that maintain optimal integrity of the Bank.
• Balanced ATM, process night drop, balance negotiable instruments, review kiting report, verify travelers check
stock
• Processed returned mail, balance credit card machine, and monitor lobby rate sheets and brochures.
• Attended training opportunities as presented.
• Identified fraudulent activities to prevent potential losses to the Bank.
Punjab National Bank, Mohali, Punjab, India Jun2007- Dec2007
Personal Banker
• Offered and sold financial products and services to consumers and small business customers.
• Responsible for Interacting with customers to ascertain needs.
• Opened two hundred deposit accounts, handled loan applications, and managed various customer service requests.
• Leverage in-depth product knowledge to assist the bank in meeting its goals.
• Answered phone inquiries, order and maintain supplies and forms, and assist with safe-deposit maintenance.
• Conducted internal sales presentations for staff as needed.
• Assisted management with daily activities as assigned.
• Conducted audits within branch banking, and coordinated projects for reporting and operational initiatives.
• Advised and educated customers regarding deposit account services, and checking, savings, money markets, CDs,
IRAs and other investment products.
• Provided financial and credit services to customers, including consumer checking / savings accounts and home
equity loans and personal loans.
• Managed customer portfolio, serviced relationships, and cross-sold financial products to acquire 100% of the
customer’s business.
• Applied market and securities knowledge to sell financial products and services to businesses and individual
clients.
BSNL Ltd., Chandigarh, India Jan 2006 – Sep 2007
Jr. Engineer
• Technical Support: Worked for the C.Dot (a Government of India undertaking) to support telecom service
providers in the rural areas for proper utilization of installed telephone networks.
• Maintained C. Dot Digital RAX system that employed non-blocking 4-wire PCM switching network.
• Product Release: Participated in the rollout of dedicated broadband services to the rural areas employing Wi-Fi
and Wi-max technologies.
• Responsible for monitoring and reporting the performance of network elements in real time using C. Dot Network
Management Systems.
Academic Projects and Presentations
• 3D Chip Stacked Packages: Currently working on Project which aims at doing Thermal Analysis to Predict
Reliability of Interposer Stacked Die Packages. FEA Computer Simulation will be employed to Product.
• DFM (Design for manufacturability) project “Implementation of DFM in an organization: By following DFM
guidelines, worked on a project which aims at reducing the waste on the floor and gangways. Studied all the
processes, which were followed by KTML and found that product life cycle management can be improved by using
DFM. Implemented DFM and improved the quality of product, lower the cost and reduces the waste.
Team size: 3
• Electronics design project: Projects on electric stapler was modeled on SOLID WORKS. The project consists of
designing from the initial 3D model to the final animated model was done. Adjudged as one of the good projects.
• Team size: 4
• “Can crusher”: designed a manual aluminum can crusher to compete with the existing ones in the market by using
software “SOLID WORKS”. I did the stress and deflection analysis of all critical parts of can crusher, designed
exploded view of the can crusher and did computer animation (motion analysis), showing how can crusher works.
Technical Skills & Tools
• Operating Systems: Windows 98/2000/XP, UNIX
• Languages: SQL, C++
• HP/Rational Tools: Rational Clear Quest, Rational Requisite Pro, VM ware
• HP/Mercury Tools: Quality Centre (QC), Quick Test Pro (QTP), Test Director
• Other Tools: Mock up Screens, MS Project, MS Visio, Front page, Bugzilla, VM Ware, MS Office,
• Process/Technologies: SOA, UML
• SDLC Methodologies: Agile/Scrum, Waterfall, RUP
• Databases: Oracle, SQL Server, MS Access
Activities and Interests
• IEEE (2005-2007), TMS (The minerals metals and material society), Cricket captain (2003-2007).
• Organized Company’s Campus Visits and interviews.
• Represented University at IIT Bombay for an international event.
• Involved in a team for organizing youth festival at University.
References:
• Available on request
Contact this candidate