Project Manager Customer Service
Resume:
Candace Bush
**** ********* ********* ** ** ? Atlanta, GA 30342 ? 678-***-****
*********@*****.***
Human Resources Professional
Detail oriented, self directed, analytical, recruiting focused professional
with depth of experience in compliance, employee relations, benefits,
reductions in force, and recruiting,
Core Competencies & Special Skills
? Result & task driven ? Proven policy/ process ? Regulatory compliance
development &
? Change agent implementation knowledge of state &
? Resourceful & ? Data analysis & reporting federal
Analytical laws
Work Experience
MedPro Personnel, Atlanta, GA
2009 - Present
Senior Staffing Consultant
Recruit for a national healthcare firm specializing in national accounts.
. Locate healthcare professionals through various sources, including the
Internet, referrals, academic resources, associations, and direct mail.
Direct source candidates from a variety of companies and organizations.
Consistently come in under budget and reduced time to fill for positions.
. Facilitate the hiring process, which includes interviewing and
screening candidates. Evaluate candidate resumes against position
requirements. Review resumes and perform qualification assessments for
candidates. Schedule and conduct interviews and references.
. Identify and/or resolve client customer service issues. Manage call
outs and late arrivals.
. Assist Accounts Manager in prospecting new business.
. Maintain extensive pipeline of candidates and network professionals.
. Maintain direct communication with candidates, clients, and team
members during the recruiting process.
HRworks Atlanta, GA
2005 - 2008
Senior Recruiter
Recruited nationally for a variety of professional management and executive
positions. Worked closely with project manager to ensure consistent
policies, and provided feedback from candidates to clients. Clients
included: Cox Communications, Home Depot, Burberry, Kenneth Cole, Regency
Hospice, Warehousing and Distribution centers.
. Direct sourced candidates from a variety of companies and
organizations. Conducted extensive Internet research and resume mining.
Consistently came in under budget and reduced time to fill for positions.
. Reviewed resumes and performed qualification assessments for
candidates. Scheduled and conducted interviews and references.
. Executed sourcing process and communicated progress daily to sourcing
manager / project manager.
. Maintained extensive pipeline of candidates and network professionals.
Entered into client specific applicant tracking system.
. Consistently met OFCCP compliance and performed audits.
. Participated in training of new recruiters on an as needed basis.
. Awarded Recruiter of Month and active member of Recruiter Council.
Royal Staffing Services, Atlanta, GA
2003 - 2005
Business Development Manager
. Prepared and presented customized sales proposals and initiated
closing of sale.
. Increased gross profit by 46% and increased new accounts by 40%.
Page2 Resume
Candace Bush
. Developed and implemented sales plan and recruitment strategy to
increase revenue, reduce turnover ensuring continued satisfaction of the
client.
. Developed effective marketing campaigns while determining client
staffing needs, conducted employee orientation sessions, and monitored job
performance.
. Assisted clients in transition of temporary staff to permanent
positions. Administered and evaluated skill assessment exams and matched
employee abilities with available marketplace job opportunities.
Buckhead Executive Group Atlanta, GA
2001 - 2003
HR Consultant
Managed contracts as co-owner of a HR consulting corporation for
advertising, pharmaceutical, Fortune 500 data center, public
relations/consulting and international real estate clientele.
. Organized a Human Resource office for a major pharmaceutical
manufacturing company.
. Analyzed safety issues and recommended changes, identified / resolved
compliance issues, and coordinated enrollment meetings for English and
Spanish speaking employees.
. Coached management team on HR initiatives to include
recruitment/retention, performance and change.
Corporate Environments Atlanta, GA
1999 - 2001 HR
Manager
Directed all HR functions for a $61M office furniture supplier with 150+
employees in three locations and two states. Planned, directed and
administered all HR operations, programs and activities.
. Supervised payroll and administrative assistant. Initiated and
administered flex spending account, vision coverage, cancer/accident
coverage, credit union and discount fitness benefit programs.
. Obtained approval and funding for an employee bonus incentive plan and
tuition reimbursement program. Recommended and changed 401(k) provider
resulting in a 7% administrative savings. Instituted the Georgia Tax Credit
program generating $12,000 in reimbursements. Implemented a Drug Free
Workplace program resulting in 5% reduction in annual workers compensation
costs.
. Created and implemented reduction in force processes in concert with
corporate attorney. Reviewed operations, activities, problems and
recommendations relative to reorganizations, downsizing and other
activities of potential negative impact to employees, morale or legal risk
management.
. Coordinated leadership and OSHA forklift training programs.
Medshares Management Group Chattanooga, TN
1992 - 1999
Area HR Manager
Directed eight HR staff and 15 agencies across three states in support of
450 employees for a national home care agency. Developed and managed
corporate HR policies, procedures and programs.
. Performed due diligence functions in relation to job slotting,
downsizing and out placement programs.
. Coordinated work-related injury documentation, medical care and
processing of workers' compensation claims. Instituted a modified duty
program.
Education
B.S. Business Administration, University of Tennessee at Chattanooga
? Applicant tracking systems: ? PHR in progress
Peopleclick, Taleo, ABRA, ? Microsoft Office
PCRecruiter, HRIS / Payroll, ? Progressive HR Management
? HR Generalist Certification Training / Law
? OFCCP compliance training
Contact this candidate