Customer Service Sales

Cornelius Gloria

**** ***** ****** ****** *******, NY 11428 516-***-****

*********.******@*****.***

SKILLS PROFILE

PROFICIENCY IN HTML, CSS, ADOBE PHOTOSHOP, ADOBE PREMIERE

Proficiency in network diagnostics and [Networking tools and clients

like VNC, MSTSC, remote desktop, etc]

Experienced with website marketing, SEO/SEM, advertisement serving

models, and traffic/advertising analytics

Demonstrated skill in analytics across multiple disciplines

(laboratory science, computer diagnostics)

Recognized for consistently delivering excellent client-facing

technical support, interfacing with the general public as well as

business owners, as a technical support representative

Highly adaptable to new methodologies and protocol; comfortable

self-teaching new software skills

Keep up with technology development and marketable social media

trends

Employment History

IT Operations, Jun Group November 2009 -

Present

New York, NY 10018

Install business level servers alongside FiOS/cable technicians

Manage and maintain Linux server environment

Diagnose and resolve any server issues

College AIde, NYC DOHMH Vector Surveillance and June 2009 - October

Control 2009

New York, NY 10016

Prepared samples and identified mosquito species for West Nile Virus

testing

Maintained database with sample data and testing results

Performed data analysis to map out virus spread trends and project

local virus spread

Determined necessary conditions for future prevention, including

Assistance in spray events, catch basin testing, and community

outreach to inform and protect city residents

CompuFriend Professional, CompuFriend February 2008 -

Technologies Inc. September 2008

New Hyde Park, NY 11040

Designed/coded/maintained company website (www.compufriendtech.com)

as well as two other accounts

Developed marketing strategy and designed an array of promotional

items

Researched, designed, and implemented a new marketing media kit two

weeks ahead of proposed deadline

Network administrator of two small business networks totaling over 40

users

Sales Associate, Paragon Sports August 2006 - August

2007

New York, NY 10003

Received yearly MVP award for excellent customer service

Among top five in sales; provided valuable insight to clients and

product buyers/representatives, increased sales by 20%

Assumed head cashier role, expediting customer transactions and

reducing customer wait time by 50%

Assumed supervisor duties during Marathon Expo at the Javits Center

in November 2006

education

Queensborough Community College Attended 2008-2010 3.2 GPA

St. John's University Attended

2005-2006/Toxicology/3.0

GPA

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