Customer Service Manager

SJS

Susan J. Spaulding

*** ******* ****, **********, ** 27545

Home: 919-***-**** or 607-***-****

Email: **********@*****.***

Summary

Experience in finance and accounting in the roles of

Accounting Assistant, Credit Manager/Supervisor,

Jr. Cost Accountant, Accounts Receivable, Accounts

Payable, General Ledger, Inventory

Analysis, Auditing, and Sarbanes Oxley compliance.

Extensive experience in customer service with

exceptional organizational and interpersonal skills. Very

dependable, enthusiastic self-starter with an

eye for detail. Current member of the NACM. (National

Assoc. of Credit Management)

Professional Strengths

A successful history performing a wide variety of

accounting functions in the

manufacturing, construction, and distribution sectors.

Adaptive to learning unfamiliar tasks quickly and

efficiently. Ability to work with and adjust to different

personalities. Enjoy people, and

working as part of a team as well as leading and teaching

others. I am an attentive listener

who exhibits sincerity, honesty and respect toward

customers and fellow employees.

Professional Experience

7/07- Pres. Regional Credit Manager, Southern & Central

Region, Electrical Equipment Company, Raleigh NC

Establish policy and procedures while evaluating credit

worthiness of both industrial and

contracting businesses' within NACM guidelines with usage of

Experian, Equifax and D&B

credit reporting agencies. Approval authority up to $400K.

Collections and customer master

maintenance of all customers. I have the negotiating ability

and knowledge necessary

to achieve the companies goals in reducing bad debt and

improving DSO. Forecasting of A/R.

Current travel averaging 3-4 days a month attending South

Carolina, Georgia, and North Carolina NACM (National Assoc.

of Credit Managers) meetings along with the local CFDD

Chapter of the Raleigh NC region in which I am currently an

officer of that Chapter. I have constant interaction with,

CFO, corporate credit manager, district sales managers,

customer service managers, and sales staff. Conduct daily

collections of Accounts Receivable to obtain acceptable DSO

per company's expectations. I use daily all Microsoft

programs and currently running Trend and GUI software.

Manage two employees.

1/06-7/07 Credit Manager, Accounts Receivable and Audit

Supervisor; Amphenol Interconnect Products Corporation,

Endicott, NY

Performed all duties of a Credit Manager/Accounts Receivable

Manager,

including the evaluation of credit worthiness of potential

customers up to $100K

via Internet tools such as D&B, Hoover's, Experian and

Equifax. Conduct analysis of corporate financials.

Responsible for all collections, master file maintenance,

setting of terms, invoicing, cash application, wire

transfers, charge backs, credit card transactions, general

ledger month end entries and reconciliation's relating to

Accounts Receivable. I create daily, weekly and monthly

reports for our corporate headquarters including

securitization of our foreign receivables. I have daily

interactions with CEO, CFO, and executives as well as

salespersons, product managers, and customer service

representatives. Currently running Great Plains software

daily usage of all Microsoft Office software. Managed four

employees.

1999-1/2006 Pricing & Promotion Manager, Jr. Cost Accountant,

Accounts Receivable

Crowley Foods, Binghamton

Prepared and maintained customers pricing and special

promotions based on governing

rules of the Federal Milk Marketing board.

Managed/supervised two employees.

Prepared period advance and final billings to subsidiaries

for milk purchases from parent

plants. Prepared monthly adjustments to the A/R to reflect

actual class price and butterfat.

Responsible for all internal/external reporting and closing

duties consisting of very

in-depth closing entries to the general ledger. Advanced

Accrual Accounting knowledge.

State and Federal Reporting. Managed the company's

largest A/R accounts (Food Lion Inc. & Tops Mkt.).

Prepared Lotus & Excel schedules for internal/external

company personnel. Submission of contaminated milk

insurance claims. Prepared and processed all broker rebates

and commissions. Reconciled three of the Crowley Division

bank Statements. Inter-company processing and billing of

A/R.

Cash application of approximately 250 payments per day.

Worked with director of milk supply, plant/subsidiary

personnel, and outside milk suppliers to ensure accurate

accounting of milk liability.

Reviewed and verified bulk milk

activities on a semimonthly, monthly and period basis.

Inter-company processing and billing of A/R.

1996-1999 Credit Manager/Accounts Receivable/Systems Manufacturing

Corp., Conklin, NY

Conducted and analyzed the credit worthiness of prospective

customers.

Processed and posted daily cash receipts using Windows 95

for Platinum.

Performed all aspects of accounts

receivable collections via letter and phone usage for a 25

million-dollar a year company. Prepared and filed state

sales tax reports in 30 states.

Conducted the system set-ups of new customers. Processed

and prepared billing for input.

Balanced A/R with general ledger along with various other

tasks at month end.

1989-1996 Accounts Payable/Accounts Receivable, Chesapeake Packaging

Co., Conklin, NY. (Now: Inland Paper Company)

Processed accounts payable including checks on Symix AS400

system.

Prepared and posted accounts receivable and payroll. Set-up

of new accounts/vendors.

Assisted comptroller with general ledger analysis and

inventory control. Receptionist duties.

1987-1989 Accounts Receivable/Accounts Payable and Data Entry Team

Leader, Versatile Food Mgmt. Services, Vestal, NY

Processed accounts receivable on IBM word processor using

Lotus.

Set-up bank deposits, controlled petty cash, and controlled

employee uniforms inventory.

Data entry of daily menus for each location and scheduling

for cafeteria staff.

Kept inventory records and prepared weekly and monthly

reports.

Managed one employee.

1985-1987 Accounts Receivable, Robert Bosch Power Tool Corp., New Bern,

NC

Handled accounts receivable and collections for two lock-

boxes, (with a combined 6 figure

volume for east and West Coast customer base) using IBM CICS

system.

Verified invoice control accuracy using spreadsheet database.

Posted daily cash receipts.

Maintained filing system and typed documents.

EDUCATION

Graduated with Regents Diploma from Maine-Endwell High School.

Business and Accounting Degree from Broome Community College.

Member of NACM (National Association

of Credit Assoc.)

ADDITIONAL SKILLS AND TRAINING/AWARDS

Windows 95, Windows XP, Windows Vista, Office 97, Microsoft

Works, Microsoft Word,

Lotus, Excel, including Pivot Tables, Typing 65-70 wpm,

Accurate Data Entry, Word Perfect, Word-Pro, Lotus Notes, Dun

& Bradstreet Collection Training, and Office 97 Training.

Systems used are AS400, SAP, Great Plains, Trend and GUI.

Sarbanes Oxley compliance coordination. Recognized by

Crowley Foods Management team for excellence. Received

Secretarial Scholarship, and interned @ IBM Glendale my

senior year.

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