Customer Service Supply Chain

Luigi Ilardi

*** ***** *** *********: 845-***-****

P.O. Box 683 Cell: 845-***-****

Patterson, NY 12563 E-mail: *****.******@*******.***

BACKGROUND SUMMARY

Supply Chain Professional with extensive experience in consumer products,

with specific emphasis in the beverage industry. Expert in Demand/Supply

Planning, inventory, deployment and management processes. Highly motivated,

creative, innovative and energetic. Results oriented with strong strategic

awareness, analytical and problem solving skills. Knowledge of US Customs

and TTB laws/regulations, financial awareness, logistics, warehousing and

Customer Service. Effective leadership, negotiations, communication and

coaching skills. Skilled in Manugistics (Supply planning tool), SAP and

Microsoft Excel, Access, Power Point, Outlook and Word.

PROFESSIONAL EXPERIENCE

Dr PEPPER SNAPPLE GROUP

Leading Beverage Company with $4.5 billion in revenue. 2004 - 2009

Inventory Control Analyst

Established effective communication with 3PL's, DC's and Plants.

Aggressively collaborated with internal/external contacts to assure timely

& accurate reporting of inventory activities. Implemented standardized data

flow to facilitate inventory reconciliations process. Performed monthly

inventory reconciliations for materials and finished goods. Resolved

variances to reduce out of stock items and improve Customer Service. Ensure

timely and accurate postings of daily activities. Coordinated and performed

cycle and annual physical inventory counts. Work with cross-functional

departments to assure a high level of inventory integrity and customer

service.

. Main contact for 3PL's, DC's and plants. Established relationships and

clear understanding of timely and accurate daily activity and month end

reporting.

. Processed daily activities in SAP. Reviewed and resolved daily EDI

exceptions for inventory transactions.

. Initiated matrix to monitor daily production activities, which improved

inventory integrity by 40%.

. Performed monthly inventory reconciliation for materials, ingredients and

finished goods.

. Improved inventory reconciliation processes by 70% and improved Customer

Service fulfillment by 30%.

. Managed eight facilities with inventory valued at $12M. Reduced AP

exception by 20% or $1.2M.

. Established on-going communication with inventory planners to identify

and manage SLOB inventory. This resulted in a 40% reduction in obsolesce

stock.

. SAP - Documented over 40 SOP's for daily transactions

(Materials/Ingredients/FG receipts, Production, Usage and Adjustments).

Trained personnel on SAP navigation, inquiries and reporting.

Diageo Global Supply N.A. 1993 - 2004

Leading Alcoholic Beverage Company with $25 billion in revenue.

Inventory Planning Manager

Established/documented operational processes for finished goods

replenishments and deployment of imported products into five distribution

centers. Created monthly shipment forecast submissions to foreign

Suppliers. Initiated and monitored replenishment PO's into 3rd party

warehouses. Assured timely posting of inventory activities, managed

products with limited shelf life and continuously monitored slow moving

inventory to minimize obsolete stock and destruction cost. Analyzed

forecast accuracy to identify potential inventory and cost reductions.

Managed staff of three.

. User Transition Testing team member for SAP R3 implementation of Purchase

to Pay process flow.

. Challenged forecast and distribution strategy and established new

inventory targets for each distribution center, which successfully reduced

inventory working capital by $10 million (20%).

. Executed and lead various projects including cost benefit analysis for US

Customs Broker fees, Warehousing and personnel, which resulted in a 10%

cost savings.

. Active team member for monthly S & OP meetings. Lead discussions on

inventory planning, coverage, deployment and obsolescence.

. Maintained parameters to assure system optimization. Effectively managed

inventory coverage and policies that reduced out of stock sku's by 75%,

while maintaining a high level of customer service.

. Performed monthly analysis to measure forecast accuracy of warehouse

customer demand. Improved forecast by 15% and reduced inventory by 18%

valued at $350K.

. Aggressively managed products with limited shelf life, obsolete inventory

and action plans. Initiated drawback filing of excise tax refund for

destroyed products and recovered 30% of its value.

Inventory Supervisor (Moet Hennessy/ United Distillers brands)

Forecasted, Planned and managed inventory of 1,200 SKU's in three 3rd party

warehouse locations. Monitored activities to ensure accuracy of in-bond

records and determination of tax paid inventory requirements and

deployment. Prepared bi-weekly US Customs federal excise tax payment

schedules. Performed monthly inventory reconciliations, identified and

resolved variances timely for each warehouse location.

. Built new department; hired, managed and coached 2-person team.

. Rebalanced inventory and rationalized SKU's, reducing inventory by $2.5M

and 140 plus items.

. Teamed with Sr. Management and colleagues to activate new distribution

center. Analyzed and established proper inventory levels and tax status to

support distribution strategy for imported/domestic products, saving $200K

of working capital spending.

. Performed daily inventory reconciliation and EDI transactions (receipts,

shipments and adjustments) for Distribution Center (3PL).

. Established weekly DRP plans and created PO's for inventory deployments

to multiple DC's.

Frederick Wildman & Sons, Inc. 1988 - 1993

Wine Wholesale/Retail Company.

Inventory/Accounts Payable Supervisor

Managed and maintained inventory cost system, physical inventory processes,

interaction with operations and customer service departments, and

supervision of accounts payable clerk. Prepared foreign supplier payments,

approved accounts payable vouchers, journal entries and account

reconciliation to the General Ledger. Performed monthly inventory (cases)

reconciliation, verified vendor contracts price and discounts.

PROFESSIONAL CERTIFICATE:

Dutchess Community College - Production / Supply Chain

Management (in pursuit).

FOREIGN LANGUAGE

Italian: read, write and speak fluently

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