Customer Service Manager

ESTHER RAMIREZ

**** ******* **** **. #***, West Palm Beach, FL 33411 - PHONE 561-***-****

**************@*******.***

Objective

To obtain a position that will allow me to utilize my skills and education

to increase productivity within the department.

Summary

Professional Experience

United Nearshore Operations (UNO) June 2007 - February 2009

Recruitment and Selection Analyst,

. Provided full-cycle recruitment: sourced, evaluated, prescreened, and

interviewed applicant.

. Coordinate career fairs, college recruiting fairs and corporate open

houses, increasing candidate/resume flow.

. Performed reference checks, evaluated skills, and negotiated

compensation packages.

. Ensured recruiting goals were achieved.

. Kept accurate and current records and prepared progress reports as

requested by management.

. Create new hire orientation packets, benefit packets and separation

packets to distribute, as needed.

CIRSA SCB ALMIRANTE DOMINICANA Dominican Republic November 2005 - June

2007

Human Resource Assistant,

. Ensure all new-hires are processed for payroll, enrolled in benefits

and have appropriate office set-ups.

. Assist with the coordination of an annual performance appraisal

program and coordinate follow-up meetings.

. Prepare weekly and quarterly reports, detailing recruitment activities

and progress.

. Provide administrative support to HR Manager of department with

filing, mailings, scheduling and ordering supplies.

. Create new hire orientation packets, benefit packets and separation

packets to distribute, as needed.

. Assist with the administration of company benefits; including medical,

dental, vision and disability.

. Maintain department files; including active personnel, benefits and

terminated files.

. Assist VP of department with various projects as needed. {i.e. Open

Enrollment, Open Houses, Training

D'CLASE Corporation Santiago, Dominican Republic 2005 -2006

Customer Service Eddie Bauer

. Assisted the customer throughout the manufacturing process of their

products, shipping reports, planning reports and quality results

reports.

. Coordinated and planed the departments that worked with my customer's

orders (from receiving the fabric up to shipping of the orders).

Education

Pontificia Universidad Cat lica Madre y Maestra

August 2007- March 2010 (pending graduation June 2010)

Master in Clinical Infant and Adolescent Psychology

Pontificia Universidad Cat lica Madre y Maestra

August 2000- May 2004

Bachelor Degree in Organizational Psychology

Excellent References Furnished Upon Request

. Dedicated Professional with over 6 years of hands-on experience

. Excellent written and oral communication skills.

. Highly motivated, organized and detail orientated.

. Ability to prioritize while completing multiple tasks simultaneously.

. Bilingual English/Spanish.

. Proficient Microsoft Office Suite {MSWord/MSExcel/MSPowerpoint}

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